Joshua Parrish
Grovetown
Summary
Dynamic operations leader with nearly 20 years of experience managing multi-unit business performance, financials, and large teams in high-volume environments. Expertise in driving revenue growth, forecasting demand, and implementing process improvements through data-driven decision-making. Strong background in P&L management, workforce optimization, and digital transformation, complemented by a proven ability to enhance operational efficiency while maintaining exceptional service standards. Eager to leverage strategic planning and team leadership skills in an Operations Manager role within a corporate, logistics, or service-based industry.
Overview
18
18
years of professional experience
Work History
Multi-Unit Operations Manager
Dunkin’ Donuts
11.2007 - 04.2026
- Directed operations for two business units generating ~$2M in combined annual revenue
- Led and developed 30–50 employees, improving team performance, retention, and operational consistency
- Managed full P&L responsibility, identifying cost-saving opportunities and driving profitability
- Forecasted sales trends and demand to optimize staffing, inventory levels, and daily operations, reducing waste and improving service efficiency
- Oversaw workforce planning, scheduling, and labor optimization in a high-demand environment
- Implemented process improvements that increased operational efficiency and service speed
- Led digital adoption strategy, increasing digital transactions from 20% to 50%+, improving throughput and reducing transaction costs
- Drove high-margin product growth from
- Analyzed performance metrics and KPIs to guide decision-making and improve business outcomes
- Maintained compliance with safety, operational, and regulatory standards
Public Relations Intern
Morris Museum of Art
01.2016 - 01.2016
- Supported marketing campaigns and public outreach initiatives
- Assisted with event coordination and communication strategy
Education
High School Diploma -
Greenbrier High School
Evans, GA05-2008
Bachelor of Arts - Public Relations
Augusta University
Augusta, GA12-2016
Skills
- Operations Management
- Demand Forecasting
- Process Improvement
- P&L Management
- Data Analysis & KPI Tracking
- Workforce Planning & Labor Optimization
- Leadership & Team Development
- Digital Transformation
Timeline
Public Relations Intern
Morris Museum of Art
01.2016 - 01.2016
Multi-Unit Operations Manager
Dunkin’ Donuts
11.2007 - 04.2026
High School Diploma -
Greenbrier High School
Bachelor of Arts - Public Relations
Augusta University