Joshua Pittman
LaGrange
Summary
Senior service specialist with a focus on diagnostics, maintenance, and repair of complex systems. Strong emphasis on team collaboration and adaptability, ensuring reliability and efficient solutions. Skilled in troubleshooting, technical support, and customer service, with a proven track record of achieving results in fast-paced environments. Known for problem-solving abilities and effective communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Service Technician
Thompson Gas
10.2023 - Current
- Diagnosed and repaired gas appliances, ensuring compliance with safety regulations.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Created detailed reports on service activities, including time spent, materials used, and recommendations for future maintenance needs
- Increased client trust by providing accurate quotes for services rendered based on diagnostic findings while remaining transparent about potential additional costs.
- Established strong relationships with vendors to ensure access to quality replacement parts at competitive prices.
- Optimized inventory management by maintaining accurate counts of replacement parts and reordering as necessary to avoid stock shortages or delays in service delivery times.
- Analyzed customer feedback to identify areas for service improvement initiatives.
- Stayed current on industry trends and technological advancements through continuous professional development efforts.
- Served as a subject-matter expert within the district regarding specific types of equipment or systems serviced
- Enhanced team morale and productivity by fostering a collaborative atmosphere, sharing knowledge, tips, and best practices with colleagues regularly.
- Trained entry-level technicians on proper installation, repair, and maintenance techniques
- Responded to emergency service calls promptly to minimize service disruptions for clients
Service Technician/Driver
Southland Propane Services
07.2018 - 10.2023
- Delivered Propane to customers promptly while ensuring the safety and security of the cargo
- Completed daily pre-trip inspections according to DOT regulations
- Implemented defensive driving techniques, resulting in an accident-free record over 13 years of driving experience
- Efficiently planned routes to optimize delivery times and minimize fuel consumption
- Provided exceptional customer service by being courteous, professional, and helpful during interactions with clients at delivery locations
- Performed routine maintenance and repairs on various types of equipment, ensuring optimal functionality
- Diagnosed and resolved technical issues promptly to minimize downtime for clients
- Installed, configured, and tested new equipment according to client specifications
- Maintained accurate records of all service calls, including details of work performed and parts used
- Trained clients in proper operation and maintenance procedures for their equipment
- Stayed up to date with industry trends and advancements through continuous learning initiatives
- Diagnosed and repaired propane delivery systems, ensuring optimal performance and safety compliance.
- Conducted routine maintenance on propane equipment, minimizing downtime and enhancing operational efficiency.
- Provided on-call support outside of regular business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Fleet Manager
McDonald Oil Company
03.2014 - 07.2018
- Coordinated and scheduled the daily activities of a fleet of 14 commercial trucks and tank trailers
- Implemented a preventive maintenance program that reduced breakdowns by 30%
- Implemented a driver incentive program that improved driver morale and reduced turnover by 50%
- Developed and implemented emergency response protocols to handle accidents or breakdowns efficiently
- Maintained up-to-date knowledge of industry regulations and best practices related to fleet management
- Developed contingency plans for unexpected events such as severe weather conditions or traffic disruptions that could impact delivery schedules
- Reduced overtime costs by optimizing shift scheduling based on demand patterns
- Oversaw maintenance schedules, optimizing vehicle uptime and reducing operational disruptions.
- Coordinated with vendors for the procurement of vehicles, negotiating favorable terms.
- Maintained accurate records of all vehicles, registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Enhanced overall fleet safety through rigorous compliance with regulatory standards and implementation of best practices in risk management.
- Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
- Conducted root cause analysis for recurring issues in the fleet operations, developing practical solutions that minimized downtime and enhanced reliability.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state, and federal requirements.
- Reduced repair costs through the establishment of strategic partnerships with reliable vendors and negotiating favorable contract terms.
- Operated a Class A tanker daily to deliver fuel to various locations in GA.
Education
BBA - Project Management
Southern New Hampshire University
New Hampshire11-2027
No Degree - Commercial Driving
GA Driving Acadamy
Conyers, GA12.2011
Skills
- On-site service expertise
- System installation
- Solid mechanical problem-solving skills
- Regulatory adherence
- Troubleshooting and diagnosis
- Installation and repair
- Technical equipment troubleshooting
- Effective team leadership
- Client education
- Supply chain coordination
- Crisis management
- Strategic sourcing of parts
Certification
- Licensed GA LP Worker, Level 5 - Present
- CETP Procter, Present
- CTEP Skills Examiner, Present
- CTEP Certified from 1.1-5.1, Present
- Rinnai Pro
- Class A CDL, TX, and Doubles/Triples
Timeline
Senior Service Technician
Thompson Gas
10.2023 - Current
Service Technician/Driver
Southland Propane Services
07.2018 - 10.2023
Fleet Manager
McDonald Oil Company
03.2014 - 07.2018
BBA - Project Management
Southern New Hampshire University
No Degree - Commercial Driving
GA Driving Acadamy
Rinnai Pro
Rinnai Pro installer with over 50 new installations performed and numerous units repaired through warranty.