Joshua Porter
Lake Park,Georgia
Summary
Highly motivated individual with supervisory experience and organizational proficiency gained from day to day work experience. Detail-oriented when overseeing daily tasks. Ability to respond quickly and lead others in high demand situations. Able to easily understand and solve work related issues. Strong interpersonal skills and positive work ethic with ability to grasp new ideas quickly. Enjoys working as a team member as well as independent management. Ability to handle challenges with proven history of increased productivity.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Outside Sales
Fortiline Waterworks
12.2023 - Current
- Determine customer needs through discussions
- Pursue new customers and business growth
- Assist in inventory management and purchasing
- Manage book of business
- Perform cycle counts on inventory
- Perform take offs for customer bids
- Assist in training new employees
- Follow up with customers on inventory needs
- Work with vendors on pricing for projects
- Meet with county and city engineers for spec
- Set up new customer accounts
- Host vendor presentations on new products
- Partnered with outside sales to identify critical accounts with growth opportunities.
- Participated actively in ongoing professional development opportunities, staying current on best practices within the field of outside sales.
- Provided reliable after-sales support to ensure long-term customer satisfaction with installed products and services.
- Improved user experience by developing custom Salesforce applications tailored to client needs.
- Revamped outdated sales processes by identifying inefficiencies within existing workflows.
Proximity Adjuster
State Farm
01.2023 - 12.2023
- Meet with policy holders and make claim decisions
- Perform home inspections to access claim damage
- Manage large claim load and large loss casualties
- Decipher policy literature for policy coverage
- Manage own schedule between claims and workload
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
- Leveraged strong negotiation skills to resolve claim disputes, resulting in favorable settlements for both the company and policyholders.
- Increased overall productivity by managing a large caseload while maintaining strict attention to detail and accuracy in documentation.
- Enhanced client satisfaction by providing timely updates and effectively resolving claim disputes.
- Reduced backlogs of pending claims using effective time-management strategies such as prioritizing tasks based on urgency or complexity levels.
Senior Operations Technician
Lowndes County Utilities
02.2018 - 01.2023
- Manage projects for water treatment plants and water metering system
- Oversee state and local compliance for all water and wastewater treatment in Lowndes County
- Operate and oversee all daily plant operations
- Equipment maintenance
- Supervise four employees on daily tasks and oversee jobs for overall quality
- Schedule jobs, order parts and obtain bids for jobs
- Oversee sample collection got compliance and safety of community
- Operation of equipment such as backhoe, mini excavator and tapping machine
- Consult with contractors, engineers and utility inspectors on a daily basis via phone, email or in person to manage current and future projects
- Obtain and maintain state licenses
- Respond to and resolve citizen complaints
- Maintain paperwork for water route and wastewater plant
- Fill out and submit monthly reports to EPD and State of GA
- Order chemicals and lab supplies for water treatment plants
Utility Service Worker
Lowndes County Utilities
05.2017 - 02.2018
- Contributed to a positive working environment through effective communication with coworkers, supervisors, and customers alike.
- Evaluated system performance regularly, identifying areas requiring improvement or repair.
- Upheld environmental regulations during utility service activities, contributing to sustainable resource management practices within the industry.
- Reduced response times to emergency situations, minimizing potential damage and hazards.
- Demonstrated strong problem-solving skills in troubleshooting complex utility system issues, ensuring prompt resolution and minimal disruption to customers.
- Performed skilled manual labor to maintain utility infrastructure and ensure uninterrupted service delivery.
- Monitored inventory levels, ordering necessary supplies for seamless project execution without delays due to lack of materials.
- Maintained accurate records of completed jobs, providing valuable data for future reference and decision-making processes.
- Assisted with training new employees, ensuring adherence to company standards and best practices.
- Completed routine maintenance tasks to extend the life of equipment and minimize downtime.
- Adapted quickly to changing conditions in the field, demonstrating flexibility when faced with unexpected challenges or obstacles during work assignments.
Foreman
Elite Landscape
01.2015 - 05.2017
- Bid jobs as needed
- Consult with clients on job overview
- Oversee equipment maintenance, irrigation repair and system checks
- Schedule two crews with daily duties and equipment needed for jobs
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Inspected equipment and tools used for safe operation.
Equipment Operator
EDR Farms
01.2013 - 01.2015
- Clean, sharpen and lubricate tools and equipment
- Maintain, repair and overhaul farm machinery and vehicles such as tractors, harvesters and irrigation systems
- Haul tools and equipment for on-site repair of large machinery
- Fabricate metal parts using drill presses, engine lathes and other machine tools
- Install and repair agricultural irrigation, plumbing and sprinkler systems
- Operated range of heavy equipment on regular basis with advanced skill.
- Maintained and cleaned equipment after each job and inspected.
- Operated machining equipment safely with team of operators.
- Assisted in training new operators, providing guidance on proper equipment usage and safety procedures.
- Participated in regular safety meetings to reinforce best practices within the team and ensure a hazard-free workplace.
- Enforced compliance with safety standards and regulations related to proper PPE, hand signals and equipment movements.
Education
High School Diploma -
Lowndes High School
Valdosta, GA05.2013
Skills
- Planning & Managing
- Organizational Skills
- Experience in Leadership
- Customer Service
- Dependability
- People Skills
- Computer Skills
- Conflict Resolution
- Adaptability
- Critical Thinking
- Sales contract negotiation
- Sales forecasting
- Sales proposal development
Certification
- Water distribution state license
- Water operator Class 3 state license
- Water operator Class 2 state license
- Utility Foreman state license
Timeline
Outside Sales
Fortiline Waterworks
12.2023 - Current
Proximity Adjuster
State Farm
01.2023 - 12.2023
Senior Operations Technician
Lowndes County Utilities
02.2018 - 01.2023
Utility Service Worker
Lowndes County Utilities
05.2017 - 02.2018
Foreman
Elite Landscape
01.2015 - 05.2017
Equipment Operator
EDR Farms
01.2013 - 01.2015
High School Diploma -
Lowndes High School
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