Summary
Overview
Work History
Education
Skills
Timeline
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JOSHUA WASHINGTON

Albany

Summary

Dedicated young professional with demonstrated strengths in customer service, time management, and trend tracking. Adept at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

5
5
years of professional experience

Work History

Helpline / Registration Intake

FEMA / Senture
11.2024 - Current
  • Processed applicants registrations efficiently, ensuring accurate data entry and compliance with privacy regulations.
  • Maintained accurate records by updating applicants demographics, insurance, and financial information.
  • Increased staff productivity through training on registration software, best practices, and proper documentation procedures.
  • Demonstrated adaptability in mastering new registration systems, software upgrades, and evolving industry regulations.
  • Resolved customer inquiries through effective communication and problem-solving skills.
  • Managed high-volume call traffic while maintaining quality service standards.
  • Documented interactions accurately in CRM system for future reference and analysis.
  • Conducted regular self-assessments to identify areas of strength as well as opportunities for growth within the role.


Overnight Stocker

Walmart
03.2024 - 11.2024
  • Organized and stocked merchandise efficiently to optimize sales floor accessibility.
  • Collaborated with team members to maintain inventory accuracy and product visibility.
  • Implemented safety protocols during shipment processing to ensure compliance and reduce risk.
  • Trained new staff on stocking procedures and best practices for inventory management.

Unarmed Security Officer

Securitas Security Services
01.2023 - 11.2024
  • Patrolled assigned sites to prevent theft or deter illegal activities within the perimeters.
  • Prevent crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
  • Verify each individual’s right to enter restricted areas and denied access to unauthorized persons.

Store Attendant

Target
01.2022 - 01.2023
  • Assisted customers with purchases, locating items, and joining reward programs.
  • Performed inventory control, including counting and stocking merchandise.
  • Maintained above average sale percentage goal every month.

Customer Support Specialist

Center One
01.2021 - 01.2021
  • Met personal, team, and company goals in a customer service environment.
  • Built trusting relationships with customers to better understand their needs.
  • Answered inbound calls to handle various concerns, set appointments, and close sales.
  • Managed email inboxes and responded to inquiries in a timely manner.
  • Collaborated with team members remotely to complete projects within specified deadlines.
  • (6 month part-time internship)

Education

Business Management Associates -

Monroe College
New Rochelle, NY
06-2019

High School Diploma -

Plainfield High School
Plainfield, NJ
06-2015

Skills

  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Flexible and adaptable
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills

Timeline

Helpline / Registration Intake

FEMA / Senture
11.2024 - Current

Overnight Stocker

Walmart
03.2024 - 11.2024

Unarmed Security Officer

Securitas Security Services
01.2023 - 11.2024

Store Attendant

Target
01.2022 - 01.2023

Customer Support Specialist

Center One
01.2021 - 01.2021

Business Management Associates -

Monroe College

High School Diploma -

Plainfield High School

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JOSHUA WASHINGTON