Joshua Weatherford
Austell
Summary
Accommodating Mayo Clinic with almost a year of experience interacting cordially with wide range of personalities and satisfying internal users by patiently and tactfully handling difficult troubleshooting situations. Practiced at maintaining, analyzing and troubleshooting computers, peripherals, and software. Highly motivated and results-driven when resolving IT issues and interacting with help desk staff. Skilled in Mayo clinic SNOW ticketing to manage incidents and provide great work notes that tells a story to the next level Team that allows them to understand a user's issue to easily be able to provide the needed solution when needed. Quick at learning any new solutions that Mayo clinic adopts to be able to adapt to new troubleshooting issues.
Overview
1
1
year of professional experience
1
1
Certification
Work History
The HCI Group - Mayo Clinic IT Helpdesk
The HCI Group
02.2023 - Current
Contracted by Mayo Clinic to assist internal users with but not limited to their Microsoft M 365 suite troubleshooting. Qualified in assisting users with password changes or Microsoft authenticator re-registrations. Also will assist users with non-Microsoft M 365 issues that may include endpoint devices, Epic/Citrix issues, or escalate to the level 2 Team with proficient work notes
Education
Associate of Science - Information And Technology
Monterey Peninsula College
Monterey, CA05.2021
Skills
- Proficient in Microsoft Azure
- Skilled in SNOW ticket creation
- Intermediate in Powershell/Python
- Expert in Windows 10 M 365 suite
- Excellent Team work
- Verbal Communication
- Active Listener
- Skilled in seeking out Knowledge base solutions or online
Accomplishments
Played Varsity High School Football 2013-2017. Far East champions for the years 2013/2014. Became Nominated to play in the Tomodachi Bowl for the American team in 2017.
Certification
Currently studying to gain the Microsoft Az-900 fundamentals of Microsoft Azure and to then gain the Az-104 Microsoft Azure associate
Hobbies
- Love to learn about new solutions in cloud engineering. Specifically learning more and doing projects relating to Microsoft Azure
- Playing video games
- Working out
Timeline
The HCI Group - Mayo Clinic IT Helpdesk
The HCI Group
02.2023 - Current
Associate of Science - Information And Technology
Monterey Peninsula College
Currently studying to gain the Microsoft Az-900 fundamentals of Microsoft Azure and to then gain the Az-104 Microsoft Azure associate
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