Joshua Webb
Hampton
Summary
Detail-oriented professional with over 7 years in field service and management roles. Skilled in mechanical diagnostics and effective communication, contributing to efficient operations and high-quality customer service. Eager to leverage expertise to enhance service delivery and operational efficiency.
Overview
19
19
years of professional experience
Work History
Field Service Technician $41.25 HR
G&W Equipment
Atlanta
11.2018 - Current
- Diagnosed mechanical issues in equipment and systems, enhancing operational reliability during on-site visits.
- Performed routine maintenance on forklifts and other industrial machinery.
- Collaborated with clients to identify service needs and tailor solutions for optimal equipment performance.
- Documented service reports detailing repairs and maintenance performed on-site.
- Ensured compliance with safety standards and regulations during service tasks.
- Maintained inventory of parts and tools for efficient field operations.
- Operated company vehicle for transportation to job sites.
- Assisted with training of junior technicians in proper installation techniques and safety protocols.
- Teamed with technicians to efficiently resolve complex issues, minimizing downtime for clients.
Manager $28.00 HR
Advance Auto Parts
Griffin
03.2008 - 11.2018
- Oversaw daily operations, enhancing store management and customer service.
- Managed inventory levels, ensuring optimal stock availability.
- Trained and mentored staff on best practices in automotive parts sales.
- Developed schedules to align workforce with peak customer demand periods.
- Monitored staff performance, resolving issues to maintain team standards.
- Coached, mentored and trained team members in order to improve their job performance.
General Service Technician $16.50 HR
Goodyear of Fayetteville
Fayetteville
12.2006 - 03.2008
- Conducted routine maintenance checks on brakes, batteries, and wheel alignments to enhance vehicle safety and reliability.
- Operated diagnostic equipment to identify vehicle issues and recommend repairs.
- Executed tire installations and rotations, ensuring optimal performance across various vehicle types.
- Completed vehicle inspections of brakes, belts and hoses following checklist.
- Maintained cleanliness and organization of workspaces, adhering to safety standards to promote a safe working environment.
Education
High School Diploma -
Lovejoy High School
Lovejoy Ga05-2008
Some College (No Degree) - Automotive Paint And Body
Southern Cresent Tech
Griffin, GASkills
- Diagnostic troubleshooting
- Mechanical expertise
- Schematic interpretation
- Welding
- Mechanical background
- Inventory management
- Problem solving
- Workflow management
- Time management
- Attention to detail
- Customer relationship management
- Effective communication
References
- Danny Hernandez - Advance Auto Parts Manager - 470-473-4480
- Don Mosley - G&W Equipment - Team Lead - 706-819-8400
- Shawn Slaton - G&W Equipment - Team Lead- 678-251-5633
Hobbies
- Spending time with my wife and child.
- Working on project cars/trucks.
Timeline
Field Service Technician $41.25 HR
G&W Equipment
11.2018 - Current
Manager $28.00 HR
Advance Auto Parts
03.2008 - 11.2018
General Service Technician $16.50 HR
Goodyear of Fayetteville
12.2006 - 03.2008
High School Diploma -
Lovejoy High School
Some College (No Degree) - Automotive Paint And Body
Southern Cresent Tech