Joshua Whisler
Atlanta
Summary
Dynamic and results-driven professional with a strong work ethic and leadership skills, honed at O-Ku. Proven track record in employee training and effective communication, enhancing team performance and customer satisfaction. Successfully resolved complaints and improved service flow, contributing to a thriving restaurant environment.
Overview
5
5
years of professional experience
Work History
Lead Host / Server
O-Ku
Greenville
06.2023 - 12.2024
- Resolved customer service and employee-related issues to maintain positive environment
- Coordinated with managers for efficient service setup and operational flow
- Addressed customer complaints to enhance satisfaction and retention
- Ensured restaurant stability with flow of customers
- Assisted other servers and support positions
- Trained onboarding employees per company policies
Shift Leader
Moe’s Southwest Grill
Greenville
02.2022 - 04.2023
- Resolved customer service and employee issues to maintain a positive store environment
- Delegated tasks to employees to enhance workflow and productivity
- Coordinated with Managers and employees for store
- Managed setup and breakdown of financial drawers to ensure accuracy in transactions
- Maintained store cleanliness and functionality
- Created product order lists for store
Lead Server
Dixie Q BBQ
Atlanta
11.2019 - 03.2021
- Interviewed new employees
- Resolved customer complaints to enhance satisfaction and loyalty
- Proactively addressed workplace issues to maintain a positive work environment
- Corresponded with restaurant owner
- Lobbied for changes on employees' behalf
- Trained and monitored new employees to ensure effective integration and service quality
- Analyzed full day sales report and calculated labor percentages and earnings
Education
High School Diploma -
Brashier Middle College Charter High school
Simpsonville, SC05-2018
Skills
- Client service expertise
- Dining experience
- Project management
- Team management
- Staff development
- Organizational skills
- Leadership skills
- Critical thinking
- Effective communication
- Flexibility
- Strong work ethic
Timeline
Lead Host / Server
O-Ku
06.2023 - 12.2024
Shift Leader
Moe’s Southwest Grill
02.2022 - 04.2023
Lead Server
Dixie Q BBQ
11.2019 - 03.2021
High School Diploma -
Brashier Middle College Charter High school