Joshua Williams
Snellville
Summary
Experienced IT professional with a focus on systems security, cloud services, and network administration. Skilled in troubleshooting and technical support, with a solid background in vendor risk management. Dedicated to improving IT processes and fostering continuous professional development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Specialist
Kemcare Associates, LLC
04.2024 - Current
- Install, configure, and maintain IT systems in both standalone and client-server environments
- Support Microsoft Server, DMS, and network hardware/software solutions
- Evaluate and resolve client system issues, ensuring operational continuity
- Troubleshoot and optimize LAN and BAN performance
Scheduler
Wellstar Health System
02.2024 - 04.2024
- Scheduled appointments using Epic system
- Verified insurance eligibility and maintained accurate patient data
- Managed high-volume calls and provided excellent customer service
Client Engagement Intern
CORL Technologies
03.2022 - 11.2022
- Supported vendor risk management program assessments
- Built and maintained trust with client stakeholders
- Communicated vendor risks and remediation recommendations
- Delivered executive summary reports and tracked remediation progress
Technical Support Specialist
TTEC
02.2021 - 11.2021
- Provided frontline support and resolved common technical issues
- Troubleshot software/hardware issues including installation and configuration
- Guided users through problem-solving processes with clear communication
Network Admin Intern
Delmar Gardens
05.2018 - 08.2018
- Reviewed and implemented best practices for reducing network risks
- Handled server and wireless/LAN troubleshooting
- Logged technical issues and escalated as needed
Education
Bachelor of Science - Information Technology – Systems & Security
Georgia Gwinnett College
trueInformation Technology
Georgia Regents University (now Augusta University)
Augusta, GASkills
- Java
- System configuration
- Technical support
- Client engagement
- Problem solving
- Team collaboration
- Effective communication
- Fast learner
- Attention to detail
- Creative and resourceful
- Goal-oriented mindset
- Verbal and written communication
- Python
- Linux
- Windows
- CSS
- XML
- Wireshark
- Aircrack-ng tool
- Qualys
- NMAP
- Zenmap GUI application
- AWS
- IPv6
- EIGRP
- BGP
- VLANs
- VPNs
- NAT
- Microsoft Office Suite
- Adobe Reader
Certification
- AWS Cloud Computing
- CompTIA Security+
Projects
- Secure File Sharing System, Java-based application with user authentication and SHA-256 file integrity verification
- Personal Portfolio Website, Responsive HTML/CSS site featuring project summaries and resume
- Linux Backup Script, Automated system backup using cron and tar on a Linux environment
- Kemcare Associates (A Cyberdefense Deep Dive), Microsoft Powerpoint and Cisco Packet Tracer Research to present to a perspective client
Affiliations
- Church choir
- Basketball Enthusiast
Timeline
IT Specialist
Kemcare Associates, LLC
04.2024 - Current
Scheduler
Wellstar Health System
02.2024 - 04.2024
Client Engagement Intern
CORL Technologies
03.2022 - 11.2022
Technical Support Specialist
TTEC
02.2021 - 11.2021
Network Admin Intern
Delmar Gardens
05.2018 - 08.2018
Bachelor of Science - Information Technology – Systems & Security
Georgia Gwinnett College
Information Technology
Georgia Regents University (now Augusta University)
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