Josie Vander Veen
Woodstock
Summary
Experienced with customer satisfaction and passionate about making people pleased with my work! Hard-working and driven to create a spectacular experience.
Overview
8
8
years of professional experience
Work History
Front Desk and Back Office
Alliance Spine and Physical Medicine
05.2025 - Current
- Maintained our appointment book and patient records on ChiroTouch.
- Remained on task and completed assignments with little supervision at the office.
- Learned new skills outside of my comfort zone, such as, providing therapies for patients in pain and maintaining knowledge about the body.
- Empathy towards patients with reoccurring pain and issues with their body.
- Consistent customer satisfaction with both positions.
- Ensuring patients get scheduled with their preferred doctors and massage therapists at their preferred times as well.
- Asking patients detailed questions on the phone or email to provide them with the best care they can receive.
Patient Service Coordinator
MyEyeDr
06.2024 - 11.2024
- Managed the appointment book on Acuity Logic , efficiently and accurately.
- Responsible for inputting and checking patient insurance to make sure they were eligible for their exams and glasses. I raised our office’s insurance accuracy percentage with my attention to detail.
- Worked with a fast-pace appointment book. With appointments being fifteen minutes apart, getting the patients to the doctor on time was crucial for maintaining patient satisfaction and office efficiency.
- Solely responsible for answering the phone to book appointments, answer patient inquiries, and for insurance checks.
- Received positive Google reviews by name, great customer feedback, and our office’s first employee of the month for my adaptability and eagerness to learn.
Math Tutor
Mathnasium Learning Center
01.2022 - 03.2022
- Provided personalized tutoring sessions to assist the individual student.
- Explained various methods of solving math equations.
- Maintained records of student attendance and test scores.
- Encouraged a positive attitude towards mathematics with apprehensive learners.
Server, Bartender, Host and To-Go Specialist
Sidelines Grille
08.2017 - 12.2021
- Provided excellent customer service to guarantee satisfaction and repeat customers.
- Assisted in training a dozen new employees.
- Memory of repeating customers’ orders.
- Maintained current knowledge of changing menu items and their ingredients.
- Ensured each guest was served accurately, promptly, and efficiently with a smile.
- Responded professionally, with resolutions, to any guest complaints.
- Maintained an accurate cash till.
- Knowledgable with changing point of sale systems.
Education
No Degree - Mathematics
Kennesaw State University
Kennesaw, GAHigh School Diploma -
River Ridge High School
Woodstock, GA05.2020
Skills
- Customer Satisfaction
- Strength in Mathematics
- Fast-Paced Employee
- Clear and Honest Communicator
- Professionally Personable
Timeline
Front Desk and Back Office
Alliance Spine and Physical Medicine
05.2025 - Current
Patient Service Coordinator
MyEyeDr
06.2024 - 11.2024
Math Tutor
Mathnasium Learning Center
01.2022 - 03.2022
Server, Bartender, Host and To-Go Specialist
Sidelines Grille
08.2017 - 12.2021
No Degree - Mathematics
Kennesaw State University
High School Diploma -
River Ridge High School