Josie Vander Veen
Woodstock
Summary
Experienced with customer satisfaction and passionate about making people pleased with my work! Hard-working and driven to create a spectacular experience.
Overview
8
8
years of professional experience
Work History
Front Desk and Back Office
Alliance Spine and Physical Medicine
Woodstock, GA
05.2025 - Current
- Maintained our appointment book and patient records on ChiroTouch.
- Remained on task and completed assignments with little supervision at the office.
- Learned new skills outside of my comfort zone, such as, providing therapies for patients in pain and maintaining knowledge about the body.
- Empathy towards patients with reoccurring pain and issues with their body.
- Consistent customer satisfaction with both positions.
- Ensuring patients get scheduled with their preferred doctors and massage therapists at their preferred times as well.
- Asking patients detailed questions on the phone or email to provide them with the best care they can receive.
Patient Service Coordinator
MyEyeDr
Canton, GA
06.2024 - 11.2024
- Managed the appointment book on Acuity Logic , efficiently and accurately.
- Responsible for inputting and checking patient insurance to make sure they were eligible for their exams and glasses. I raised our office’s insurance accuracy percentage with my attention to detail.
- Worked with a fast-pace appointment book. With appointments being fifteen minutes apart, getting the patients to the doctor on time was crucial for maintaining patient satisfaction and office efficiency.
- Solely responsible for answering the phone to book appointments, answer patient inquiries, and for insurance checks.
- Received positive Google reviews by name, great customer feedback, and our office’s first employee of the month for my adaptability and eagerness to learn.
Math Tutor
Mathnasium Learning Center
Canton, GA
01.2022 - 03.2022
- Provided personalized tutoring sessions to assist the individual student.
- Explained various methods of solving math equations.
- Maintained records of student attendance and test scores.
- Encouraged a positive attitude towards mathematics with apprehensive learners.
Server, Bartender, Host and To-Go Specialist
Sidelines Grille
Woodstock, GA
08.2017 - 12.2021
- Provided excellent customer service to guarantee satisfaction and repeat customers.
- Assisted in training a dozen new employees.
- Memory of repeating customers’ orders.
- Maintained current knowledge of changing menu items and their ingredients.
- Ensured each guest was served accurately, promptly, and efficiently with a smile.
- Responded professionally, with resolutions, to any guest complaints.
- Maintained an accurate cash till.
- Knowledgable with changing point of sale systems.
Education
No Degree - Mathematics
Kennesaw State University
Kennesaw, GAHigh School Diploma -
River Ridge High School
Woodstock, GA05.2020
Skills
- Customer Satisfaction
- Strength in Mathematics
- Fast-Paced Employee
- Clear and Honest Communicator
- Professionally Personable
Timeline
Front Desk and Back Office
Alliance Spine and Physical Medicine
05.2025 - Current
Patient Service Coordinator
MyEyeDr
06.2024 - 11.2024
Math Tutor
Mathnasium Learning Center
01.2022 - 03.2022
Server, Bartender, Host and To-Go Specialist
Sidelines Grille
08.2017 - 12.2021
No Degree - Mathematics
Kennesaw State University
High School Diploma -
River Ridge High School