Josie Wood
Loganville
Summary
A diverse professional with excellent customer service at Fitness 2020, excelling in communication and team collaboration. Skilled in maintaining cleanliness standards, I effectively enhanced member experiences and fostered a welcoming environment. In times of high pressure, I can remain calm and be a leader. Committed to health and safety, I consistently delivered results that exceeded expectations.
Overview
3
3
years of professional experience
Work History
Front Desk Assistant
Fitness 2020
Stockbridge
02.2025 - Current
- Welcomed and assisted members at front desk with inquiries and service requests.
- Managed membership registrations and provided information on fitness programs.
- Ensured cleanliness and organization of front desk area and lobby.
- Processed payments and executed transactions accurately using point-of-sale systems.
- Answered phone inquiries professionally and directed calls to appropriate staff members.
Kids-room worker
Fitness 2020
04.2023 - Current
- Supervised children in a safe, nurturing environment to promote well-being.
- Organized age-appropriate activities and educational exercises to enhance learning.
- Maintained cleanliness and adhered to health and safety guidelines consistently.
- Communicated with parents regarding children's behavior and progress updates.
- Resolved conflicts and addressed issues calmly and professionally.
- Collaborated with staff to foster a fun, welcoming atmosphere.
Crew member
Crumbl Cookies
05.2024 - 08.2024
- Delivered exceptional customer service by greeting customers, taking orders, and addressing inquiries.
- Prepared and baked various cookie types in accordance with company standards.
- Executed cash register transactions accurately and swiftly.
- Complied with food safety and health regulations at all times.
Volunteer
Salvation Army
McDonough
11.2023 - 12.2023
- Supported shelter operations through meal preparation and donation sorting.
- Assisted customers with inquiries and purchases to enhance service experience.
- Collaborated with team members to efficiently sort and distribute donations.
- Maintained cleanliness and organization of facility and storage areas for optimal functionality.
Bindery worker
Martino-White Printing Co.
06.2022 - 08.2022
- Operated and maintained bindery equipment to produce high-quality printed materials.
- Assembled and bound various printed products according to customer specifications.
- Inspected finished products to ensure compliance with quality control standards.
Education
Bachelor of Science - Exercise Science
Kennesaw State University
Kennesaw, GA05-2029
High School Diploma -
Alpha Omega Preparatory Academy
Covington, GA05.2025
Skills
- Customer service
- Activity planning
- Communication skills
- Team collaboration
- Time management
- Health and safety
- Cleanliness standards
References
- Trinity Cain, General Manager at Fitness 2020, 404-593-7610
- Ms. Pat, Kids-room Director at Fitness 2020, 470-814-7795
Community Service
Volunteer: Salvation Army, McDonough, GA, 11/01/24, 12/31/24, Provided support at the shelter, including meal preparation, sorting through donations, and cleaning. Assisted customers with purchases and questions.
Timeline
Front Desk Assistant
Fitness 2020
02.2025 - Current
Crew member
Crumbl Cookies
05.2024 - 08.2024
Volunteer
Salvation Army
11.2023 - 12.2023
Kids-room worker
Fitness 2020
04.2023 - Current
Bindery worker
Martino-White Printing Co.
06.2022 - 08.2022
Bachelor of Science - Exercise Science
Kennesaw State University
High School Diploma -
Alpha Omega Preparatory Academy