Josie Woods
Atlanta
Summary
Dynamic property management professional specializing in tenant retention and financial reporting, known for achieving a remarkable 75% renewal rate through effective conflict resolution and vendor coordination. Successfully enhanced resident satisfaction by implementing strategic engagement initiatives. Committed to operational excellence and fostering strong community relationships.
Overview
14
14
years of professional experience
Work History
Assistant Property Manager
American Landmark Property Management
Marietta
2022.10 - Current
- Oversee rent collection, delinquency tracking, and late fee administration, ensuring a low delinquency rate
- Manage resident balances and send cases to collections as needed
- Conduct property inspections and coordinate maintenance activities to uphold safety and aesthetic standards
- Build and maintain strong relationships with tenants to drive retention and satisfaction
Assistant Community Manager
Stonemark Residential
Riverdale
2021.10 - 2022.10
- Supervised office staff and ensured efficient property management operations
- Handled leasing, renewals, and resident relations to maintain high occupancy rates
- Investigated and resolved resident complaints and property violations
Assistant Community Manager
Harbor Group Management
College Park
2020.09 - 2020.03
- Managed financial aspects, including rental payments, budgeting, and vendor coordination
- Assisted with leasing operations and tenant retention strategies
Assistant Community Manager
Pegasus Residential
Stockbridge
2016.04 - 2019.11
- Led leasing efforts, achieving a 75% renewal rate with consistent rental increases of at least 5%
- Processed invoices, managed purchase orders, and maintained financial accuracy
- Coordinated with vendors to prepare vacant apartments and ensure timely turnover
Leasing/Retention Manager
Landmark Management
Stone Mountain
2015.08 - 2016.04
- Collected and processed rental payments, ensuring timely and accurate financial reporting
- Conducted applicant screening, including credit and rental history verification
- Managed resident complaints and conflict resolution in alignment with property regulations
Assistant Manager
Briar Creek Apartments
Atlanta
2011.03 - 2015.05
- Assisted in overseeing leasing, resident retention, and property maintenance
- Scheduled and coordinated resident events to enhance community engagement
Education
Some College (No Degree) - Business Administration and Management
Southwestern College
Chula Vista, CASkills
- Rent collection
- Property inspections
- Vendor coordination
- Financial reporting
- Leasing operations
- Resident relations
- Conflict resolution
- Budget management
- Tenant retention
- Regulatory compliance
- Customer service
- Team leadership
Accomplishments
- In June 2024 as an Assistant Community Manager achieved Top Lessor Award over the east coast region.
References
References available upon request.
Timeline
Assistant Property Manager
American Landmark Property Management
2022.10 - Current
Assistant Community Manager
Stonemark Residential
2021.10 - 2022.10
Assistant Community Manager
Harbor Group Management
2020.09 - 2020.03
Assistant Community Manager
Pegasus Residential
2016.04 - 2019.11
Leasing/Retention Manager
Landmark Management
2015.08 - 2016.04
Assistant Manager
Briar Creek Apartments
2011.03 - 2015.05
Some College (No Degree) - Business Administration and Management
Southwestern College