JOSIRA ORTEGA
Forest Park
Summary
Service-driven professional with strong experience in customer engagement, sales, airport hospitality, and student support. Demonstrated ability to communicate clearly, remain composed in high-stress situations, and provide exceptional service to diverse individuals. Skilled in following detailed procedures, maintaining professional appearance standards, and supporting safety-focused environments. Seeking to bring strong communication, problem-solving, and customer-care abilities to the Flight Attendant role at United Airlines.
Overview
9
9
years of professional experience
Work History
Sales Associate
Ashley Furniture
Morrow, GA
01.2025 - Current
- Provide exceptional customer service by assessing needs, presenting solutions, and guiding customers through the full decision-making process.
- Conduct showroom tours and deliver clear, organized explanations of features and pricing.
- Maintain accurate CRM documentation, manage follow-ups, and respond promptly to inquiries.
- Meet or exceed performance goals through relationship-building and proactive service.
- Maintain a clean, organized, and visually appealing showroom environment.
Administrative Support / Customer Service
Atlanta Technical College
Atlanta, GA
01.2020 - 01.2022
- Organized customer information and account data with accuracy and confidentiality.
- Entered customer information into organizational software with precision.
- Managed social media platforms including Facebook, Instagram, and LinkedIn.
- Adapted to changing priorities and supported a diverse community with professionalism.
Customer Service Associate (Hartsfield-Jackson Atlanta International Airport)
Atlanta Bread & Bar
Atlanta, GA
01.2017 - 01.2019
- Delivered fast, friendly service to high-volume airport travelers in a fast-paced, time-sensitive environment.
- Assisted guests from diverse cultural backgrounds, demonstrating strong communication and cultural awareness.
- Handled long lines, rush periods, and customer concerns with calmness and efficiency.
- Maintained cleanliness, food safety standards, and organized work areas.
- Supported team operations during peak travel hours with reliability and adaptability.
Education
Bachelor of Arts - Communications
Georgia State University
01-2024
Associate of Arts - Communications
Atlanta Technical College
01-2019
Skills
- Exceptional Customer Service & Hospitality
- Clear, Confident, and Organized Verbal Communication
- Ability to Remain Calm in High-Stress Situations
- Safety Awareness & Procedure Compliance
- Cultural Sensitivity & Professional Demeanor
- Conflict Resolution & De-escalation
- Ability to Stand, Walk, Bend, Lift, and Assist
- Strong Attention to Detail & Documentation Accuracy
- Proficient with Electronic Devices & CRM Systems
- Team Collaboration in Fast-Paced Environments
- Ability to Work Flexible Schedules (24/7 Operations)
- Professional Appearance & Grooming Standards
- Time management
Timeline
Sales Associate
Ashley Furniture
01.2025 - Current
Administrative Support / Customer Service
Atlanta Technical College
01.2020 - 01.2022
Customer Service Associate (Hartsfield-Jackson Atlanta International Airport)
Atlanta Bread & Bar
01.2017 - 01.2019
Associate of Arts - Communications
Atlanta Technical College
Bachelor of Arts - Communications
Georgia State University