Jossie Santiago
Braselton
Summary
Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.
Overview
9
9
years of professional experience
Work History
Sales Professional
Cintas Corporation
08.2025 - Current
- Develop and maintain relationships with business across multiple industries, ensuring customer satisfaction and repeat business.
- Managed Full sales cycle activities including prospecting,qualifying leads and negotiating.
- Collaborated with internal operations team to ensure accurate orders, timely deliveries, and high quality customer experience.
- Led onsite presentations with bussiness decision maker to showcase product value and increase brand visibility.
- Organized and maintained accurate records of sales data, client information, and inventory levels.
Branch Rental Flagship Manager| Assistant Branch Manager
Enterprise Rent-A-Car
01.2019 - 01.2025
- Managed daily operations, profitability, customer satisfaction and employee retention.
- Recruited and trained all new hires including MT candidates.
- Awarded Top Branch Manager ranking 5 for effectively managing a balanced business, excelling in employee development, retention, profitability and customer service.
- Performed quarterly and annual performance reviews and set business goals.
- Oversaw accounts receivable, payroll and scheduling for optimal efficiency.
- Supervised staff and supported 5+ branch operations.
- Analyzed turnover trends and developed actions plans that improved retentions resulting in the Gallup Survey award #1 in the Southeast Region.
- Served as a trusted point of contact for more than 15+ employee’s concern, ensuring solution and compliance with company policies.
- Developed and mentored team members, resulting in 10+ internal promotions across multiple branches.
- Accomplished multiple tasks within established timeframes.
- Mitigated safety risks through the development and implementation of effective risk management strategies.
Management Trainee | CSR| Service Tech
Enterprise Rent-A-Car
01.2017 - 01.2019
- Completed comprehensive training in sourcing, interviewing and hiring top talent.
- Promoted a positive and inclusive workplace culture aligned with company values.
- Performed preventive maintenance ensuring safety, reliability, and compliance with company policies.
- Ranked top #3 MT in the East Region for excellent mentorship and leadership.
- Managed high volume of inbound and outbound calls daily.
- Resolved customers concerns quickly and professionally.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
Education
Bachelor Degree of Science - Criminal Justice
Inter Americana University of Puerto Rico
05-2018
Skills
- Customer relationship building
- Interpersonal communication skills
- Time management
- Branch operations management
- Customer service
- Excellent work ethic
- Attention to detail
- Coaching and mentoring
- Strong team-builder
- Administrative expertise
- Accounts receivable
- Human resources
- Bilingual in Spanish and English
Language Skills
Spanish/English Bilingual -Level of Proficiency: Full written and oral
Timeline
Sales Professional
Cintas Corporation
08.2025 - Current
Branch Rental Flagship Manager| Assistant Branch Manager
Enterprise Rent-A-Car
01.2019 - 01.2025
Management Trainee | CSR| Service Tech
Enterprise Rent-A-Car
01.2017 - 01.2019
Bachelor Degree of Science - Criminal Justice
Inter Americana University of Puerto Rico