JOSUE QUIJADA
Marietta
Summary
Results-driven Regional Manager with expertise in leadership, team mentoring, customer service, and communication. Dedicated to optimizing operations, enhancing team performance, and ensuring outstanding service quality. Adept at managing large-scale operations and driving business growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Regional Operations Manager
A1 Valet Trash
05.2024 - Current
- Oversee 35 properties, ensuring service standards are met.
- Supervise over 35 valets, servicing a total of 10,125 units nightly.
- Reduced two-tier compliance properties from 9 to 2.
- Assist other Regional Operations Managers and Regional Managers across the company.
- Train new ROMs to ensure operational consistency and excellence.
- Significantly reduced resident complaints to under 1% across the Region.
- Maintained the labor budget under target expectations.
- Developed training programs for incoming ROMs.
- Contributed innovative solutions to resolve challenges at underperforming properties.
- Successfully kept combined budgets (labor, incentive pay, and auxiliary costs) under company thresholds.
Regional Manager
National Storage Affiliates
11.2022 - 05.2024
- Supervised a staff of over 80 employees, ensuring smooth operations.
- Managed development of over 57 properties in the territory.
- Trained and coached employees through certification processes.
- Promoted a safe, customer-focused, and productive work environment.
- Analyzed P&L reports and implemented strategies for revenue growth.
- Managed payroll and budgeting to optimize expenses.
- Oversaw capital expenditure projects and property remodeling.
- Conducted property audits and auction management.
Area Manager
National Storage Affiliates
03.2019 - 11.2022
- Led a team of 18 employees, managing recruitment, hiring, and training.
- Oversaw seven locations, ensuring adherence to company policies.
- Provided leadership, safety protocols, and training to all team members.
- Trained and mentored new Area Managers.
- Delivered exceptional customer service and handled escalated concerns.
- Provided coverage for locations experiencing staff shortages.
Store Manager
SecurCare Self Storage
09.2014 - 03.2019
- Delivered excellent customer service and managed daily operations.
- Handled cash, collections, competition reports, and property maintenance.
- Trained new hires for the district.
Sales Associate
Walgreens
04.2014 - 09.2014
- Provided exceptional customer service and maintained store appearance.
- Managed product stocking, cash handling, and inventory control.
Owner
Quijada Dairy Distribution
02.2012 - 03.2014
- Managed all daily business operations, including sales, customer service, and bookkeeping.
- Developed strong customer relationships to drive repeat business.
- Supervised financial performance, marketing, and operational efficiency.
- Conducted P&L performance reviews and implemented profitability strategies.
Education
High School Diploma -
Van Nuys High School
Van Nuys, CAAssociate of Applied Science - Business Management
Chattahoochee Technical College
Marietta, GA12.2020
Skills
- Leadership & Team Management
- Customer Service Excellence
- Operations & Workflow Optimization
- Budgeting & P&L Analysis
- Market Analysis & Competitive Pricing
- Employee Training & Development
- Inventory Control & Management
- Property Audits & Compliance
- Operational efficiency
Certification
· Certificate of Organizational Leadership Specialist
· Certificate of Supervisor/Management Specialist
· Business Management Diploma
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Regional Operations Manager
A1 Valet Trash
05.2024 - Current
Regional Manager
National Storage Affiliates
11.2022 - 05.2024
Area Manager
National Storage Affiliates
03.2019 - 11.2022
Store Manager
SecurCare Self Storage
09.2014 - 03.2019
Sales Associate
Walgreens
04.2014 - 09.2014
Owner
Quijada Dairy Distribution
02.2012 - 03.2014
Associate of Applied Science - Business Management
Chattahoochee Technical College
High School Diploma -
Van Nuys High School
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