Jourdan Adams
Canton
Summary
Accomplished Lead Medical Assistant with a proven track record at Cherokee Women's Health Specialist, excelling in clinical leadership. Demonstrated ability to enhance patient satisfaction and care through effective communication and critical thinking. Manages high patient volumes by keeping records updated, supplies stocked and schedules well-coordinated. Skilled in assisting with procedures and triaging patients. Trains new staff to handle rigors of healthcare work and required protocols.
Overview
9
9
years of professional experience
Work History
Lead Medical Assistant
Cherokee Women's Health Specalist
2014.12 - Current
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Demonstrated expertise in scribing, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
Education
Bachelor of Science - Health And Human Services
Kennesaw State University
Kennesaw, GA12.2015
Sequoyah High School
Canton, GA05.2009
Skills
- HIPAA Compliance
- Clinical Leadership
- Scheduling and Appointment Management
- Vital signs monitoring
- Patient education and counseling
- Staff Oversight
- Critical thinking abilities
- Professionalism and Ethics
Timeline
Lead Medical Assistant
Cherokee Women's Health Specalist
2014.12 - Current
Bachelor of Science - Health And Human Services
Kennesaw State University
Sequoyah High School
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