Jovan Thomas
Riverdale
Summary
Dental Office Manager with extensive experience in patient management and operational oversight. Expertise in coordinating treatment plans, managing front desk operations, and maintaining compliance with industry standards. Dedicated to creating a supportive environment that prioritizes patient trust and effective care delivery.
Overview
21
21
years of professional experience
Work History
Office Manager
Sage Dental of Mcdonough
Hampton
08.2024 - Current
- Optimized clinic resources through effective coordination of patient scheduling and appointments.
- Streamlined daily operations in dental practice to ensure efficient workflow.
- Led front desk operations, managing phone calls and customer service inquiries.
- Addressed and resolved patient inquiries swiftly to uphold satisfaction standards.
- Managed patient records, scheduled appointments, and addressed billing inquiries to support clinic efficiency.
- Facilitated effective communication among dentists, staff, and patients to enhance operations.
- Worked closely with dental providers to coordinate patient care and scheduling needs.
- Coordinated patient treatment plans with healthcare providers and staff members.
- Directed inventory management for timely procurement of necessary dental supplies and equipment.
Dental Office Manager
Dental One Associates
Marietta
03.2016 - 08.2024
- Managed daily dental practice operations to ensure efficient workflow and resource utilization.
- Facilitated communication among dentist, staff, and patients to enhance clinic operations.
- Supervised patient records management, ensuring accurate data entry and billing compliance.
- Scheduled appointments, handled cancellations, and managed front desk inquiries.
- Prepared monthly activity reports to inform senior management on practice performance and strategic insights.
- Oversaw supply inventory and procurement of dental equipment and materials.
- Trained and supervised new office employees, offering corrective guidance.
- Organized educational seminars on oral health to promote knowledge and engagement among staff and patients.
Store Manager
Rainbow Inc.
Morrow
05.2007 - 03.2016
- Direct large store team to create a sales environment that consistently met expected sales goals and reduced operating costs.
- Oversaw all aspects of store operations, ensuring smooth daily functionality.
- Manage team of 25, including hourly employees, specialists, and three supervisor direct reports.
- Train and develop store staff in customer service techniques.
- Trained register/cashier staff in superior customer service skills while maintaining highest accuracy of tallies.
- Cultivated employee recognition of their contributions, fostering appreciation and teamwork throughout the store.
- Built strong reputation for leadership through positive relationships with employees and hands-on example-setting.
- Monitored and implemented corporate programs in sales, shipping, and merchandising.
- Https://www.rainbowshops.com/
Dental Assistant
Dr. Frank Butler Sr.
College Park
05.2009 - 05.2011
- Supported the dentist during treatment procedures at the chair side.
- Cultivated supportive atmosphere for dental and general health by demonstrating good oral hygiene, assessing patients' home care status, and instructing on flossing and brushing techniques per protocol.
- Maintained a sterile and neat working environment according to current infection control procedures.
- Reviewed health history, documented chart entries under operator's direction, and ensured timely completion of forms and signatures.
- Assumed the responsibility associated with any expanded duties that may be delegated by the dentist.
- Managed clinical supply inventory to enable seamless operations.
- Https://www.wewantyoutosmile.com/pages/about.htm
Orthodontic Assistant
Riley R. Swanson DDS Dental Practice
College Park
02.2006 - 05.2007
- Assisted doctor with patient care and treatment, including bracket placement, bonding of porcelain and traditional brackets, fitting bands, removing cement from bands, changing arch wires, and delivering orthodontic appliances such as expanders, forsus, mara, and nance appliances.
- Collected diagnostic records as pictures, cephalometric, panoramic x-rays and charted treatment progress for each patient.
- Counseled patients and parents on the importance of oral hygiene and proper dental care during orthodontic treatment.
- Maintained smooth flow of information via computer network and also performed sterilization techniques.
- Educated patients on post-operative care by demonstrating effective oral hygiene and tooth brushing techniques.
Education
Associates of Science - Business Administration with minor in Marketing
Georgia Perimeter College
Atlanta, Georgia12-2013
Dental Assistant Diploma -
Advance Career Training
Morrow, Georgia12-2009
Skills
- Dental procedures expertise
- Dental billing and coding
- Insurance verification
- Treatment planning
- Treatment coordination
- Patient management
- Patient scheduling systems
- Appointment confirmation
- Scheduling management systems
- Front office administration
- Accounts receivable management
- Computer proficiency
- HIPAA compliance
- Time management
- Problem solving
- Staff training
- Team leadership techniques
- Financial coordination
- Accountability
- Service excellence
- Patient scheduling systems
Training
Mac OS 9/10, Windows 7/Vista XP, Microsoft SharePoint, Microsoft Access, MS Office Suite (Word, Excel, Outlook, Access, PowerPoint, Project), Consolidated Personnel Reporting Online (CPRO), Electronic System of Personnel (ESP), Applicant Pro, Kronos, EPIC, ADP, Twitter, LinkedIn, Facebook, Instagram
Professional Development
- Training & Development
- Business Law & Ethics
- Employment Laws
- Hiring the Right People
- Compensation & Benefits Management
- Developing Others
- Risk Management & Insurance
- Principles of Management
- Achieving Communication Excellence
- Fundamental of Mission Support Training
- Certified in Emotional Leadership in Emotional Intelligence
- Root Cause Analysis
- Loss Prevention
Timeline
Office Manager
Sage Dental of Mcdonough
08.2024 - Current
Dental Office Manager
Dental One Associates
03.2016 - 08.2024
Dental Assistant
Dr. Frank Butler Sr.
05.2009 - 05.2011
Store Manager
Rainbow Inc.
05.2007 - 03.2016
Orthodontic Assistant
Riley R. Swanson DDS Dental Practice
02.2006 - 05.2007
Associates of Science - Business Administration with minor in Marketing
Georgia Perimeter College
Dental Assistant Diploma -
Advance Career Training