Jovana Santos
Jonesboro
Summary
I work great under pressure and enjoy having a heavy workload. Able to be on my feet for long periods of time and work well with others. I am goal oriented and make sure to complete my tasks efficiently and correctly.
Overview
2
2
years of professional experience
Work History
Shift Lead
Panda Express
02.2023 - 01.2024
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Helped store management meet standards of service and quality in daily operations.
Shift Lead
CVS Pharmacy
01.2024 - 08.2024
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Helped store management meet standards of service and quality in daily operations.
Business Rep Assistant
Touch Therapy Co
01.2024 - 08.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Server
Big Eddy Club
08.2024 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Jonesboro High School
Jonesboro, GA05.2023
Skills
- Be on my feet for long periods of time
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
- Flexible and adaptable
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Big Eddy Club
08.2024 - 01.2025
Shift Lead
CVS Pharmacy
01.2024 - 08.2024
Business Rep Assistant
Touch Therapy Co
01.2024 - 08.2024
Shift Lead
Panda Express
02.2023 - 01.2024
Jonesboro High School
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