Jovascea Williams
Cumming
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
28
28
years of professional experience
3
3
years of post-secondary education
Work History
Managet
S & D Tax services
Hammond
01.2016 - Current
- Managed tax preparation processes for individual and business clients.
- Supervised and trained staff on tax software and compliance regulations, enhancing team competency in delivering accurate services.
- Developed strategies to improve client satisfaction and service efficiency.
- Coordinated communication between clients and tax professionals, ensuring streamlined processes and timely resolution of inquiries.
- Conducted quality reviews of completed tax returns for accuracy and compliance.
- Enforced customer service standards and resolved customer issues, maintaining high levels of client satisfaction.
Owner/Operator
The Children's Palace
Hammond
03.2007 - 07.2021
- Managed daily operations of children's entertainment and educational facility, ensuring smooth functionality and high-quality experiences.
- Developed engaging programs to enhance children's learning experiences, fostering creativity and social skills.
- Oversaw staff recruitment and training, building a skilled team dedicated to delivering exceptional service.
Mental Health Technician
Elizabeth ludeman center
Park Forest
06.2005 - 01.2007
- Assisted in developing personalized care plans for patients with mental health disorders.
- Facilitated group therapy sessions to encourage patient interaction and support.
- Monitored patient behavior and communicated notable changes to nursing staff to enhance care.
- Documented patient progress and incidents in medical records to ensure continuity of care.
- Supported patients in daily activities to promote independence and personal growth.
- Delivered compassionate support to patients through effective and personable communication.
Medical Assistant
Hammond clinc
Munster
02.2004 - 06.2006
- Prepared and administered medications under physician supervision.
- Maintained accurate patient records using electronic health record systems.
- Supported healthcare providers during patient examinations and procedures to enhance care delivery.
- Managed scheduling of patient appointments and follow-up visits.
- Performed routine laboratory tests and processed specimens efficiently.
- Facilitated effective communication between patients and medical staff to ensure clarity and continuity of care.
Correction officer
Lino lakes I said I'm not reaCorrectional facility
Lino Lakes
10.1998 - 02.2001
- Monitored inmate activities and enforced security protocols to ensure safety within the facility.
- Implemented emergency response protocols during critical incidents and disturbances.
- Facilitated conflict resolution between inmates to enhance safety and reduce incidents.
- Performed regular inspections to verify safety standards and compliance with regulations.
- Managed inmate records and documented daily activities for accuracy.
- Collaborated with staff to develop rehabilitation programs for inmates.
Education
Early Childhood Education - Early Childhood Development
Ivy Tech College
Gary, IN 01.2011 - 03.2012
Associate of Science - Medical Genetics
Olympia Field College
Merriville, IN 01.2002 - 05.2004
Skills
- Tax preparation
- Compliance regulations
- Tax compliance
- Staff training
- Client communication
Timeline
Managet
S & D Tax services
01.2016 - Current
Early Childhood Education - Early Childhood Development
Ivy Tech College
01.2011 - 03.2012
Owner/Operator
The Children's Palace
03.2007 - 07.2021
Mental Health Technician
Elizabeth ludeman center
06.2005 - 01.2007
Medical Assistant
Hammond clinc
02.2004 - 06.2006
Associate of Science - Medical Genetics
Olympia Field College
01.2002 - 05.2004
Correction officer
Lino lakes I said I'm not reaCorrectional facility
10.1998 - 02.2001