Joy Grossett
Hampton
Summary
Dynamic and dependable professional with extensive customer service experience at Walmart and Wendy's. Recognized for exceptional problem-solving skills and a strong work ethic, consistently enhancing customer satisfaction and streamlining operations. Proven ability to train team members and resolve conflicts effectively, contributing to a positive and efficient work environment.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
Walamrt
04.2024 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Helped customers complete purchases, locate items, and join reward programs.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Crew Member
Wendys
05.2024 - 05.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Enhanced customer experiences by quickly addressing and resolving complaints.
Red Cross Volunteer
Red Cross
08.2024 - 08.2024
- Assisted affected communities by providing first aid, emotional support, and essential supplies during natural disasters.
- Promoted health initiatives among vulnerable populations through participation in vaccination campaigns and health promotion efforts.
- Participated in community outreach programs, promoting Red Cross initiatives and increasing public awareness of services offered.
- Provided comfort and care for disaster victims through timely assistance and compassionate support.
- Developed and maintained relationships with community organizations and agencies.
Cashier
Welcome Home Ice Cream
07.2023 - 12.2023
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Kept tidy and organized area to comply with cleanliness standards.
- Processed sales transactions for cash, debit, and credit purchases.
- Collaborated with team members to maintain smooth operations during high-volume periods.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Implemented recycling program for packaging materials, supporting environmental sustainability.
- Maintained cleanliness and organization of serving and seating areas, promoting welcoming environment.
Education
High School Diploma -
Academy of Advanced Studies
McDonough, GA05-2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Customer service excellence
- Conflict resolution
- Problem-solving
- Honest and dependable
Certification
- NHA Phlebotomy (CPT) License - 2025
Timeline
Red Cross Volunteer
Red Cross
08.2024 - 08.2024
Crew Member
Wendys
05.2024 - 05.2025
Cashier
Walamrt
04.2024 - Current
Cashier
Welcome Home Ice Cream
07.2023 - 12.2023
High School Diploma -
Academy of Advanced Studies
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