Joy Longfellow
Saint Marys,GA
Summary
Dynamic professional with extensive experience at Belk, excelling in customer service and team collaboration. Proven track record in developing sales strategies that boosted revenue and implementing talent acquisition initiatives that attracted top talent. Recognized for fostering strong client relationships and enhancing operational efficiency through effective problem-solving and time management skills.
Overview
9
9
years of professional experience
Work History
Selling Lead
Belk
08.2024 - Current
- Developed sales strategies to enhance customer engagement and drive store revenue.
- Trained team members on product knowledge and effective sales techniques.
- Managed inventory levels to ensure product availability and minimize stockouts.
- Executed promotional campaigns to attract customers and increase foot traffic.
- Provided exceptional customer service to build long-term client relationships.
- Coached team members on best practices for upselling and cross-selling products.
Human Resources Lead
Belk
05.2022 - 08.2024
- Developed and implemented talent acquisition strategies to attract top-tier candidates.
- Facilitated performance management systems to enhance employee productivity and accountability.
- Managed compliance and policy management to ensure adherence to regulations and standards.
- Executed employee engagement initiatives to boost morale and retention rates.
- Orchestrated workforce planning to align staffing levels with organizational objectives.
Omni Experience Manager
Belk
08.2021 - 05.2022
- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
- Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
- Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
Omni Operations Lead
Belk
03.2020 - 09.2020
- Led cross-functional teams to enhance operational efficiency and align strategies with organizational goals.
- Developed and implemented process improvement initiatives that streamlined workflows and reduced operational bottlenecks.
- Facilitated data analysis and reporting processes to drive informed decision-making and operational insights.
- Managed resource allocation effectively to optimize team performance and project outcomes.
Sales Associate
Belk
10.2016 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Applied Science - Medical Assisting
Miller-Motte Technical College
North Charleston, SC07-2016
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Time management
Timeline
Selling Lead
Belk
08.2024 - Current
Human Resources Lead
Belk
05.2022 - 08.2024
Omni Experience Manager
Belk
08.2021 - 05.2022
Omni Operations Lead
Belk
03.2020 - 09.2020
Sales Associate
Belk
10.2016 - 03.2020
Associate of Applied Science - Medical Assisting
Miller-Motte Technical College