JOY RHOCK
Fairburn
Summary
Diligent Receptionist with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Overview
18
18
years of professional experience
Work History
Receptionist
Morrow Family Dentistry
06.2019 - 11.2024
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Strengthened vendor relationships through regular communication and timely coordination of services
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents
- Corresponded with clients through email, telephone, or postal mail
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained visitor log for entering and leaving facility for security purposes
- Reduced waiting times for visitors by implementing more efficient check-in process
MEDICAL LEAD RECEPTIONIST
LIBERTY FAMILY MEDICINE
05.2018 - 05.2019
- Company Overview: DOCTOR OFFICE
- Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery
- Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed
- Process patient check-outs
- verify their insurance details
- fax and scan patient information, and request medical records
- Make calls to remind patients of their upcoming appointments
- run end-of-day reports
- direct calls to the appropriate department
- schedule hospital follow-ups, radiology appointments, well-woman exams, annual physicals, etc., for a doctor's office.
RECEPTIONIST
HINESVILLE SMILES DENTISTRY
12.2006 - 04.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Effective management of daily operations in the dental office includes overseeing the office budget, proactively seeking ways to enhance the office, negotiating fees with patients, processing insurance claims, verifying insurance coverage, benefits, and eligibility, maximizing practice revenue, managing and ordering supplies, and ensuring daily reconciliation of the cash drawer
- Welcoming patients, scheduling follow-up and recall appointments, ensuring completion of all necessary paperwork, maintaining a clean and tidy waiting and reception area, performing bookkeeping, filing, and clerical duties, and assisting with hygiene as needed are also key responsibilities
- Participation in the proper cleaning and sterilization of dental instruments and equipment, restocking fluoride rinse, toothpaste, and plastic gloves, cleaning the examining room and waiting area, and preparing and making X-rays of patients' teeth for dentist review, including documenting previous dental history, are also integral to the role
Education
Hygienists - Dental Hygiene
Atlanta Technical College
Atlanta, GA05-2026
Skills
- Patient Care
- Medical terminology
- Dental terminology
- Medical billing/coding
- Type 40 WPM
- Organization skills
- Time management
- Telephone skills
- Data entry
Timeline
Receptionist
Morrow Family Dentistry
06.2019 - 11.2024
MEDICAL LEAD RECEPTIONIST
LIBERTY FAMILY MEDICINE
05.2018 - 05.2019
RECEPTIONIST
HINESVILLE SMILES DENTISTRY
12.2006 - 04.2018
Hygienists - Dental Hygiene
Atlanta Technical College
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