Joy Roberson
Franklin
Summary
Customer-focused individual with over 20 years of passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Jewelry Sales Associate
Zales The Diamond Store
Newnan
10.2024 - 04.2025
- Assisted customers in selecting jewelry pieces to match their preferences.
- Maintained cleanliness and organization of the sales floor and display areas.
- Utilized point-of-sale systems to process transactions efficiently.
- Educated customers about product features and care instructions for jewelry items.
- Greeted customers and provided excellent customer service.
- Inspected/clean jewelry
- Processed payments using point-of-sale systems, credit card machines, and cash registers.
- Cleaned shelves, counters and tables to maintain organized store.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
Floral/Produce Associate
Publix
La Grange
10.2020 - 04.2025
- Operated machinery to prepare and package produce for distribution.
- Inspected products for quality and freshness before shelving.
- Assisted in maintaining cleanliness and organization of workspaces.
- Loaded and unloaded delivery trucks with incoming produce shipments.
- Followed safety protocols to ensure a safe working environment.
- Monitored work environment to maintain safety, cleanliness and organization.
- Assisted customers in locating requested items, providing product knowledge and making suggestions when appropriate.
- Lifted heavy boxes of produce when required during stocking activities.
- Maintained cleanliness of work area throughout shift, including sweeping floors and wiping down surfaces.
- Followed established sanitation guidelines when handling food items according to local health codes.
- Restocked produce and removed expired or damaged merchandise.
- Designed floral arrangements for various occasions and customer preferences.
- Assisted customers in selecting flowers and providing care instructions.
- Managed inventory of floral supplies and maintained optimal stock levels.
- Collaborated with team members to create seasonal displays and promotions.
- Operated floral design tools and equipment safely and effectively.
- Greeted customers in a friendly manner to ensure satisfaction with their experience.
- Ordered, unpacked and stocked floral products such as flowers, vases, baskets and ribbons.
- Ensured compliance with health codes regarding storage, handling and disposal of floral products.
- Performed daily maintenance tasks such as sweeping floors, dusting shelves and cleaning display cases.
- Ordered, received, and stocked produce products from vendors.
- Selected random samples of food products to identify grade by assessing qualities such as size, weight and color.
- Set up sampling stations to attract customer attention and promote products.
- Prepared food samples according to company standards for quality and safety.
- Engaged customers in conversation to provide information about products.
- Cleaned and maintained sampling areas to ensure a hygienic environment.
- Demonstrated product usage techniques to enhance customer understanding and interest.
- Performed quality control checks on prepared food samples before serving them to customers.
Office Manager
Belcher Hearing Aid Service
Lagrange
10.2023 - 12.2024
- Managed daily office operations and ensured efficient workflow.
- Coordinated patient appointments and maintained scheduling systems.
- Handled billing inquiries and processed insurance claims efficiently.
- Maintained inventory of office supplies and ordered replacements as needed.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Assisted Hearing Aid Professional with cerumen management.
- Verified information for accuracy and completeness during data entry processes.
- Processed incoming paperwork and ensured timely input into relevant systems.
- Maintained confidentiality of sensitive information while handling data entries.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Operated various office equipment such as scanners, printers. when required.
- Operated computer systems to monitor and process daily operational tasks.
- Performed opening and closing procedures
Nutrition/Food Service Worker
Chartwells Schools Dining Services
La Grange
11.2021 - 05.2022
- Prepared and served nutritious meals to students following dietary guidelines.
- Maintained cleanliness of kitchen and dining areas per health standards.
- Operated kitchen equipment safely to support meal preparation tasks.
- Collaborated with team members to ensure efficient service during meal times.
- Provided excellent customer service to students and staff in dining areas.
- Followed food safety protocols to prevent contamination and ensure quality.
- Engaged with students to promote healthy eating habits and menu options.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Served meals to customers in a friendly and courteous manner.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
Office Manager
Optimal Hearing
Lagrange
01.2009 - 03.2020
- Managed daily office operations and ensured efficient workflow.
- Coordinated patient appointments and maintained scheduling systems.
- Handled billing inquiries and processed insurance claims efficiently.
- Maintained inventory of office supplies and ordered replacements as needed.
- Assisted in creating patient records and managing confidential information.
- Maintained filing system for records, correspondence and other documents.
- Verified information for accuracy and completeness during data entry processes.
- Managed electronic files and documents to ensure easy retrieval and organization.
- Processed incoming paperwork and ensured timely input into relevant systems.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Assisted Hearing Aid Professional with cerumen management
- Used printers, scanners and faxes
- Verified insurance eligibility for patients using advanced software systems.
- Coordinated with healthcare providers to obtain necessary patient information.
- Reviewed and processed insurance claims for accuracy and completeness.
- Communicated with patients regarding their insurance coverage and benefits.
- Maintained up-to-date knowledge of insurance policies and regulations.
Education
Diploma - Information And Computer Systems
West Georgia Technical College
La Grange, GA 01.1991 - 05.1993
Skills
- Premier Customer service
- Relationship building
- Effective communication
- Attention to detail
- Product knowledge expertise
- Appointment scheduling
- Multitasking
- Computer proficiency and Microsoft office
- Food safety compliance
- Scheduling coordination
- Supermarket stocking
- Customer engagement
- Stock rotation
- Retail sales
- Plant care
- Garden tool use
- Indoor plant care
- Pruning and trimming
- Bouquet wrapping
- Flower arranging
- Floral selection
- Reliable team player
- Supportive team player
- Teamwork skills
- Patience and tolerance
- Loyalty
- Remote customer service
Timeline
Jewelry Sales Associate
Zales The Diamond Store
10.2024 - 04.2025
Office Manager
Belcher Hearing Aid Service
10.2023 - 12.2024
Nutrition/Food Service Worker
Chartwells Schools Dining Services
11.2021 - 05.2022
Floral/Produce Associate
Publix
10.2020 - 04.2025
Office Manager
Optimal Hearing
01.2009 - 03.2020
Diploma - Information And Computer Systems
West Georgia Technical College
01.1991 - 05.1993