Joyce Arhin
Dallas
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
Vodafone
Accr
02.2017 - 03.2020
- Assisted customers with inquiries and resolved issues through multiple communication channels.
- Utilized customer service software to track and manage customer interactions efficiently.
- Collaborated with team members to improve service delivery and enhance customer experience.
- Documented customer feedback and suggested improvements to management for service enhancement.
- Maintained knowledge of current promotions and new products to assist customers effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Officer
J&p Autoworks
Accr
09.2014 - 11.2016
- Provided prompt assistance to customers in resolving inquiries and issues.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to improve customer service processes.
- Handled escalated concerns with professionalism and empathy.
- Conducted follow-up communications to ensure customer satisfaction levels.
Education
Bachelor of Science - Procurement And Supply Chain Management
University of Winneba Ghana
Accr, Accra 08.2018 - 08.2020
Associate of Science - Marketing
University of Takoradi
Takoradi, Takoradi 08.2013 - 08.2016
Skills
- Customer service software
- Customer relationship management
- Service delivery improvement
- Performance tracking
- Inquiry resolution
- Follow-up communication
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- Relationship building
- Data entry
- Support case resolution
- Problem-solving
- Administrative support
- Adaptive team player
- Product promotion
- Strong teamwork
- Coordination
Languages
English
Professional
Accomplishments
- Best customer Representative
References
References available upon request.
Timeline
Bachelor of Science - Procurement And Supply Chain Management
University of Winneba Ghana
08.2018 - 08.2020
Customer Service Representative
Vodafone
02.2017 - 03.2020
Customer Service Officer
J&p Autoworks
09.2014 - 11.2016
Associate of Science - Marketing
University of Takoradi
08.2013 - 08.2016