Joycelyn Glenn
Atlanta
Summary
Dedicated and personable server with 8 years of experience in fine dining and high-end restaurant settings. Exceeding customers expectations with exceptional customer service,upselling menu items. Prove ability to thrive in fast-paced environment while maintaining attention to detail and fostering a welcoming atmosphere.
Overview
16
16
years of professional experience
Work History
Server
Boiler
01.2020 - 01.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Inspected dishes and utensils for cleanliness.
Hostess
Sheraton Hotel & Resorts
01.2011 - 01.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Server
The Carter
01.2008 - 01.2011
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Bachelor of Science - Health Sciences/Psychology
University of Alabama At Birmingham
Birmingham, AL05.2011
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Expertise with wine and food pairing
- Skilled in POS systems
- Extensive knowledge of upscale dining etiquette
Timeline
Server
Boiler
01.2020 - 01.2024
Hostess
Sheraton Hotel & Resorts
01.2011 - 01.2020
Server
The Carter
01.2008 - 01.2011
Bachelor of Science - Health Sciences/Psychology
University of Alabama At Birmingham
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