Joycelyn Johnson
Atlanta
Summary
Highly motivated Cake Decorator with 12 years of experience working in pastry and bakery shops who exceeds expectations. Excellent interpersonal and organizational skills. Versatile, enthusiastic and hardworking. Punctual, reliable and committed to customer satisfaction. Adheres to company guidelines and regulations. Maintains clean and safe work-space. Extensive knowledge in placing company merchants.
Overview
14
14
years of professional experience
Work History
Cake Decorator
Publix
Atlanta
10.2023 - Current
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Organized supplies to ensure efficient workflow during cake decorating process.
- Applied fondant to cakes with precision and accuracy.
- Assisted customers in selecting appropriate cake designs for their events.
- Monitored inventory levels of baking supplies and alerted management when restocking was necessary.
Cake Decorator
Taste of Joy
Atlanta
09.2020 - Current
- Decorated cakes for special occasions, showers, birthdays and christenings
- Assisted customers with planning cake vision, including color, theme and size
- Worked with common cake decorating and baking tools, such as mixers and carving tools
- Used pastry bags and tips to pipe messages and decorative roses onto cakes
- Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup
- Used photo cake software to create specialty birthday and anniversary cakes
- Handled cash, credit card and check transactions
- Met with customers to discuss needed bakery items and take orders
Cake Decorator
Kroger
Atlanta
09.2010 - 10.2023
- Decorated cakes for special occasions, showers, birthdays and christenings
- Assisted customers with planning cake vision, including color, theme and size
- Answered phone calls, put in orders and handled customer disputes or complaints
- Cleaned display cases, utensils and working spaces to keep sanitary work environment
- Worked with common cake decorating and baking tools, such as mixers and carving tools
- Stocked shelves and ordered inventory when product stock became low
- Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality
- Coordinated supplies, placed orders and managed stock on hand for bakery
Education
High School Diploma -
ST.Elizabeth Technical High
St.Elizabeth, Jamaica07.1988
Skills
- Administration and Management
- Customer Service
- Reliable and Responsible
- Attention to Detail
- Time Management
- Clear Communication
- Verbal and Written Communication
- Team Cooperation
- Decision Making
- Icing Methods
- Equipment Cleaning
- Dough Preparation and Baking
- Cake and Pastry Decoration
- Oven Operation
- Health and Safety Compliance
- Microsoft Office
- Color Mixing Skills
- Basic Mathematics
- Hand Painting and Airbrushing
- Team Training
- Product Wrapping and Packaging
- Cake Carving
- Logistics and Supply Chain
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Best customer service Award of the month in 2013 & 2016.
- Led team to achieve number 1 cake store in Atlanta, earning recognition from upper management and financial reward.
- Led to achieve 'Cupcake Queen' of 2018 in Kroger-Atlanta, earning recognition from upper management.
- Developed relationships with new clients and typically exceeded sales goals by 80%.
Activities and honors
Member, Small Business Association, 2020 - present
References
- Rasheda Morrison, Bakery Manager at Kroger, (678)532-3111, Previous Co-worker
- Gify Anderson, Cake Decorator at Kroger, (678) 773-4367, Previous Co-worker
Timeline
Cake Decorator
Publix
10.2023 - Current
Cake Decorator
Taste of Joy
09.2020 - Current
Cake Decorator
Kroger
09.2010 - 10.2023
High School Diploma -
ST.Elizabeth Technical High
Similar Profiles
Nicole Dianna FoxNicole Dianna Fox
Customer Service Associate at PublixCustomer Service Associate at Publix
Darren FreemanDarren Freeman
Grocery Clerk at PublixGrocery Clerk at Publix
Gabriel ArberGabriel Arber
Stocker at PublixStocker at Publix