Joynae Bunch

• Manage high-volume inbound and outbound calls to coordinate orthopedic appointments for approximately 20 physicians.
• Schedule appointments based on provider-specific protocols while balancing clinic capacity and patient needs.
• Review referrals, operative notes, and medical documentation to prepare cases for physician review and approval.
• Collect, verify, and document insurance information prior to scheduling to reduce errors and delays.
• Maintain accurate patient records in the EMR system while ensuring HIPAA compliance.
• Collaborate with medical assistants and clinical staff to resolve scheduling issues and support care coordination.
• Digitize, organize, and securely store patient documentation.

• Opened and closed consumer/business accounts, managed transactions, and resolved account issues.

• Identified client's financial objectives and provided customized bank product solutions to enhance financial well-being.

• Supported daily branch operations by opening and closing the branch in accordance with security and compliance protocols.
• Safeguarded cash operations including vault access, cash handling, balancing, and secure management of passcodes.
• Reviewed and approved teller transactions, ensuring accuracy and adherence to banking policies.
• Managed customer appointments, walk-ins, and follow-up outreach to provide consistent service.
• Initiated and processed credit card and personal loan applications with accurate documentation.
• Led or assisted with morning huddles to communicate priorities and daily goals.
• Coordinated referrals with internal partners to support customer needs.

• Provided front-line digital support for customers experiencing issues with the Truist mobile app and online banking.
• Assisted with password resets, login issues, Zelle transactions, and digital navigation.
• Utilized multiple internal systems across dual monitors to research issues, document cases, and execute solutions.
• Applied structured troubleshooting methods and escalated unresolved issues to senior support teams.
• Maintained detailed documentation of customer interactions and outcomes.
• Delivered empathetic service in a fast-paced, high-volume call center environment.