Juan Cedano
Jonesboro
Summary
Dynamic Technical Support Engineer with a proven track record at Nissei ASB, enhancing customer satisfaction through effective problem resolution and streamlined processes. Skilled in Salesforce CRM and data entry, I excel in coordinating with vendors and internal teams, achieving significant improvements in response times and operational efficiency.
Technical support professional with robust background in troubleshooting, network configuration, and customer service. Known for strong analytical skills and effective communication in high-pressure environments. Consistently collaborates with teams to solve complex issues and adapts to dynamic technical requirements. Skilled in system diagnostics, software installation, and providing clear, actionable solutions.
Overview
15
15
years of professional experience
Work History
Technical Support Engineer
Nissei ASB
10.2019 - Current
- Responded to support requests from end-users through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Streamlined helpdesk response times, implementing new ticketing system that prioritized urgent queries.
- Coordinated with vendors to resolve product-specific issues, acting as primary point of contact for warranty and repair processes.
- Coordinated communication between internal departments and external partners, facilitating smooth execution of end-to-end supply chain activities.
- Scheduled production plans according to customer needs and supply availability.
- Participated in strategic planning sessions aimed at enhancing overall business growth through optimized supply chain operations.
- Reduced lead time for product deliveries through effective coordination with suppliers and vendors.
Technical Parts Supports
Sany America
09.2017 - 10.2019
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Responded to customer requests for products, services, and company information.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Assistant Branch Manager
Electronic Entry Distributors
05.2010 - 09.2017
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Researched and helped evaluate new potential suppliers and vendors for better service and pricing.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Examined cargo and freight shipments to check goods' condition.
Education
GED -
Georgia Driving Aca
Jonesboro, GA12-2010
Skills
- Technical support
- Application support
- Data entry
- Microsoft Excel
- SAGE software trained
- Salesforce CRM knowledge
Languages
Spanish
Native or Bilingual
Timeline
Technical Support Engineer
Nissei ASB
10.2019 - Current
Technical Parts Supports
Sany America
09.2017 - 10.2019
Assistant Branch Manager
Electronic Entry Distributors
05.2010 - 09.2017
GED -
Georgia Driving Aca
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