Juan Heredia
Atlanta
Summary
Results-driven bilingual Supply Chain Coordinator with 10+ years of hands-on experience in inventory optimization, distribution, purchasing, supplier management, warranty administration, and RMA processing across merchant technology, telecom, hydraulic, and energy sectors. Proven ability to analyze data, manage ERP systems (QAD, SAP, Fishbowl), and deliver measurable improvements in lead times, costs, inventory accuracy, warranty and RMA resolution. Exceptional problem-solver and cross-functional collaborator committed to operational excellence and superior customer service.
Overview
11
11
years of professional experience
Work History
Supply Chain Assistant
CME Wire and Cable
Atlanta
09.2024 - Current
- Managed distribution of finished goods from production plan to multiple warehouses, analyzing sales averages, reorder points, and back-order levels to optimize inventory allocation and enhance lead times for customers.
- Analyzed warehouse demand data and executed strategic distribution decisions to minimize stockouts and reduce total distribution costs for the Building Wire department.
- Coordinated cycle counts across all warehouses and reconcile inventory discrepancies in QAD ERP system to maintain data accuracy and operational efficiency.
- Utilized QAD ERP system to streamline distribution processes, inventory management, and order fulfillment.
- Coordinated with freight forwarders for pick-up and delivery of product from production plants to warehouses or other designated locations.
Buyer/Planner
Ingenico
Atlanta
02.2022 - 06.2023
- Managed MRP, product life cycle, and inventory forecasting for multiple product lines, coordinating with sales and engineering teams to align supply with demand.
- Oversaw inventory operations, including cycle counts, stock levels, and deliveries, ensuring accuracy of SAP data to support operational efficiency.
- Handled full purchasing cycle: order placement, expediting, rescheduling, price negotiations, and invoice reconciliation.
- Communicated proactively with suppliers to resolve availability, quality, and warranty issues, maintaining product integrity and supply chain reliability.
- Streamlined logistics and month-end processes among transportation providers, vendors, and finance to eliminate discrepancies.
RMA and Warranty Specialist
SPP Pumps / Syncroflo
Atlanta
11.2018 - 07.2020
- Managed full RMA and warranty claim lifecycle, including intake, processing, parts coordination, repairs, refunds, and timely resolution for hydraulic and pump equipment.
- Handled high-volume rush warranty claims and order modifications, exceeding customer expectations while ensuring 100% data integrity in SAP and Syspro systems.
- Collaborated with suppliers to resolve warranty-related concerns, negotiate terms and conditions, and monitor supplier compliance.
- Partnered closely with sales, finance, and engineering teams to ensure efficient handling of warranty issues and customer satisfaction.
- Analyzed warranty data to identify trends and potential product defects, delivering actionable insights to improve product quality.
Material Logistics Administrator/Analyst
Tellworks Logistics
Atlanta
01.2015 - 08.2018
- Led inventory cycle counts and audits nationwide, ensuring 100% data integrity across multiple locations.
- Streamlined RMA processes and communicated performance metrics to regional management, enhancing decision-making.
- Provided inventory support for national clients (T-Mobile, Black & Veatch, SAC Wireless) using AIMS system, ensuring accurate asset tracking and management.
Education
Business Administration And Management - Credits: 30
Georgia State University/ Perimeter College
Atlanta, GAESL (English Program) -
Georgia Tech
Atlanta, GAIndustrial Engineering Associate Program -
El Bosque University
Bogota, ColombiaSkills
- Inventory Management
- Distribution Planning & Warehouse Allocation
- Purchasing, Procurement & Supplier Negotiation
- Back-Order Management & Logistics Coordination
- Supply Chain Reporting
- ERP Systems: QAD, SAP, Syspro, AIMS, Fishbowl
- Microsoft Excel
- Warranty Management & RMA Processing
- Bilingual: English & Spanish (Conversant in Portuguese)
Timeline
Supply Chain Assistant
CME Wire and Cable
09.2024 - Current
Buyer/Planner
Ingenico
02.2022 - 06.2023
RMA and Warranty Specialist
SPP Pumps / Syncroflo
11.2018 - 07.2020
Material Logistics Administrator/Analyst
Tellworks Logistics
01.2015 - 08.2018
Business Administration And Management - Credits: 30
Georgia State University/ Perimeter College
ESL (English Program) -
Georgia Tech
Industrial Engineering Associate Program -
El Bosque University