Juan Mendoza
Lilburn,GA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Jeju Sauna
11.2022 - Current
- Serve an average of 150 clients daily by greeting, welcoming, and checking them in.
- Hand out uniforms and blankets and direct visitors to the appropriate spa area.
- Take all incoming phone calls and answer inquiries.
- Operate the POS system and balance cash register daily.
- Commended by the manager for delivering superior customer service and for being a great brand ambassador.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected customer identifications, fees, and payments.
Sales and Service Representative
Goodwill of North Georgia
06.2021 - 11.2022
- Provided exceptional guest experience to shoppers through positive interactions and ensuring an accurate and efficient POS/checkout experience.
- Transitioned products onto the retail sales floor as needed and assisted with properly merchandizing goods.
- Generated return customers and was often asked by name to assist on the retail floor.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Investigated and resolved customer inquiries and complaints quickly.
Education
CAD Operator Certificate
Gwinnett Technical College
Lawrenceville, GA12-2022
Drafter's Assistant Certificate
Gwinnett Technical College
Lawrenceville, GA12-2022
Drafting Technology Certificate
Gwinnett Technical College
Lawrenceville, GA05-2022
High School Diploma -
Meadowcreek High School
Norcross, GA05-2020
Skills
- Experienced in Autodesk Inventor software
- Experience with AutoCAD software
- Experienced with SolidWorks software
- Experienced in document formatting with Microsoft Word
- Excel spreadsheet management
- Listening comprehension
- Efficient typing for correspondence
- Problem resolution
- Strong oral and written expression
- Client interaction skills
- Strategic workload organization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Jeju Sauna
11.2022 - Current
Sales and Service Representative
Goodwill of North Georgia
06.2021 - 11.2022
CAD Operator Certificate
Gwinnett Technical College
Drafter's Assistant Certificate
Gwinnett Technical College
Drafting Technology Certificate
Gwinnett Technical College
High School Diploma -
Meadowcreek High School
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