Juan Saldarriaga
Lawrenceville,GA
Summary
Dedicated and results-driven professional with a strong background in leadership, customer service, and team management. Seeking a customer service role to leverage acquired skills and experience to drive organizational success and deliver exceptional results. With a proven track record of building and leading high-performing teams, optimizing operations, and exceeding performance goals. Highly committed to achieving excellence and driving business growth.
Overview
12
12
years of professional experience
Work History
OPERATIONS MANAGER
OK Taxi LLC
10.2017 - 08.2023
- Led and supervised a team of over 35 representatives, ensuring the smooth operation of dispatch services within the Atlanta area
- Delivered weekly dispatch reports, enhancing transparency and operational insights
- Proactively resolved client and driver issues, optimizing customer satisfaction and service quality
- Ensured strict adherence to state and federal regulations, guaranteeing the safety and compliance of all drivers
- Seamlessly transitioned between in-person and remote work environments while maintaining consistent service excellence.
FOUNDER AND CEO
Prosource Solutions S.A.S
04.2018 - 03.2022
- Established and led a highly successful call center operation from inception, demonstrating proficiency in team leadership, operational management, and strategic growth
- Orchestrated remarkable company growth, scaling from a 2-person startup to a robust team of 40 representatives
- Implemented and refined operational processes, achieving optimal efficiency and performance environment, consistently exceeding client expectations
- Strategically managed resources, budgets, and client relationships to ensure long-term business sustainability.
OPERATIONS MANAGER
Truck Dispatch Services
01.2015 - 10.2017
- Directed dispatch operations for a fleet of up to 13 flatbed trucks serving multiple clients, showcasing expertise in logistics and team management
- Produced comprehensive revenue reports and streamlined invoicing processes for executed loads
- Skillfully negotiated freight agreements with brokers to secure lucrative contracts and maximize profitability
- Expertly resolved complex broker/company disputes, maintaining productive business relationships
- Successfully managed operations remotely, meeting stringent performance standards and deadlines.
BILINGUAL CUSTOMER SERVICE SPECIALIST
Assurant Specialty Property
04.2012 - 08.2013
- Handled inbound and outbound health insurance customer service calls in both English and Spanish
- Provided detailed information and resolved issues related to member eligibility, benefits, and claims information
- Demonstrated strong multitasking skills in a fast-paced environment, consistently exceeding departmental performance and customer service goals
- Conducted outbound calls to insurance agents and companies to ensure updated insurance information
- Actively contributed to improvement initiatives and testing to reduce company expenses and increase call center productivity.
BILINGUAL PRODUCT SPECIALIST
CPO Commerce Inc.
06.2011 - 04.2012
- Provide excellent customer service.
- Provide detailed product information close and process sales.
- Handle inbound calls and emails relating to Sales and Customer Service Issues
- Resolve customer issues relating to defective or damaged orders
- Handle product returns and exchanges
- Meet and exceed sales goals while maintaining excellent customer service standard
Education
HIGH SCHOOL DIPLOMA -
Charles E. Shea Senior High School
Pawtucket, RI06.2005
Skills
Decision Making: Proven ability to lead and manage teams, achieving business growth and exceeding goals
Customer Service Skills: Extensive experience in providing exceptional customer service and resolving issues
Problem Solving: Strong problem-solving abilities demonstrated in managing challenging situations
Computer Skills: Proficient in various computer applications and tools
Leadership: Effective leadership skills, with a track record of achieving objectives and fostering team success
Skilled in making sound decisions to drive business success
High-Pressure Environments
Staff Management
Project Management
References
References available upon request
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
FOUNDER AND CEO
Prosource Solutions S.A.S
04.2018 - 03.2022
OPERATIONS MANAGER
OK Taxi LLC
10.2017 - 08.2023
OPERATIONS MANAGER
Truck Dispatch Services
01.2015 - 10.2017
BILINGUAL CUSTOMER SERVICE SPECIALIST
Assurant Specialty Property
04.2012 - 08.2013
BILINGUAL PRODUCT SPECIALIST
CPO Commerce Inc.
06.2011 - 04.2012
HIGH SCHOOL DIPLOMA -
Charles E. Shea Senior High School
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