Juana Garcia
Powder Springs
Summary
High-achieving Customer Service Rep/ Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed, self-motivated team player who also works well independently.
Overview
10
10
years of professional experience
Work History
Sales Associate
Metro by T-Mobile
11.2017 - 12.2020
retail sales associate, customer services, Computed sales prices, total purchases and processed payments ,Recommended merchandise based on customer needs. Operated a cash register to process cash, check and credit card transactions. In charge of doing returns and refunds.
Sales Associate
Metrocom
03.2015 - 09.2017
Retail sales, customer services, Computed sales prices, total purchases and processed payments ,Recommended merchandise based on
customer needs. Operated a cash register to process cash, check and credit card transactions. In charge of doing returns and refunds.
Distribution Center
Forever21 Warehouse
10.2013 - 01.2014
Retail/Customer
Trendology Inc.
02.2011 - 06.2013
- Computed sales prices, total purchases and processed payments, Recommended merchandise based on customer needs. Operated a cash register to process cash, check and credit card transactions.
Education
High School Diploma - High school
Manual Arts High
Los Angeles, CA01-2012
Skills
- Answering inquiries:Providing information and answering customer questions about products or services
- Excellent multi-task
- Excellent communication skills
- Listening skills
Problem-solving:
Helping customers resolve issues, complaints, or difficulties they may have with a product or services
- Bilingual Spanish/English
- Written and oral communication skills
- Energetic self-starter
- Perfect attendance record
- Cheerful and energetic
Accomplishments
- Protective Services
- Applied safety procedures and policies as outlined in Department Safety Manual.
- Routinely helped as many as customers each day in a high-volume retail outlet.
Customer Service
Customer satisfaction: Good service leads to happier customers who have had their needs met.
- Customer loyalty: Satisfied customers are more likely to remain loyal to a brand.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sales Associate
Metro by T-Mobile
11.2017 - 12.2020
Sales Associate
Metrocom
03.2015 - 09.2017
Distribution Center
Forever21 Warehouse
10.2013 - 01.2014
Retail/Customer
Trendology Inc.
02.2011 - 06.2013
High School Diploma - High school
Manual Arts High