Summary
Overview
Work History
Education
Skills
Accomplishments
Customer Service
Languages
Timeline
Generic

Juana Garcia

Powder Springs

Summary

High-achieving Customer Service Rep/ Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed, self-motivated team player who also works well independently.

Overview

10
10
years of professional experience

Work History

Sales Associate

Metro by T-Mobile
11.2017 - 12.2020

retail sales associate, customer services, Computed sales prices, total purchases and processed payments ,Recommended merchandise based on customer needs. Operated a cash register to process cash, check and credit card transactions. In charge of doing returns and refunds.

Sales Associate

Metrocom
03.2015 - 09.2017

Retail sales, customer services, Computed sales prices, total purchases and processed payments ,Recommended merchandise based on
customer needs. Operated a cash register to process cash, check and credit card transactions. In charge of doing returns and refunds.

Distribution Center

Forever21 Warehouse
10.2013 - 01.2014

Retail/Customer

Trendology Inc.
02.2011 - 06.2013
  • Computed sales prices, total purchases and processed payments, Recommended merchandise based on customer needs. Operated a cash register to process cash, check and credit card transactions.

Education

High School Diploma - High school

Manual Arts High
Los Angeles, CA
01-2012

Skills

  • Answering inquiries:Providing information and answering customer questions about products or services
  • Problem-solving:

    Helping customers resolve issues, complaints, or difficulties they may have with a product or services

  • Excellent multi-task
  • Excellent communication skills
  • Listening skills
  • Bilingual Spanish/English
  • Written and oral communication skills
  • Energetic self-starter
  • Perfect attendance record
  • Cheerful and energetic

Accomplishments

  • Protective Services
  • Applied safety procedures and policies as outlined in Department Safety Manual.
  • Routinely helped as many as customers each day in a high-volume retail outlet.

Customer Service

Customer satisfaction: Good service leads to happier customers who have had their needs met.

  • Customer loyalty: Satisfied customers are more likely to remain loyal to a brand.

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Sales Associate

Metro by T-Mobile
11.2017 - 12.2020

Sales Associate

Metrocom
03.2015 - 09.2017

Distribution Center

Forever21 Warehouse
10.2013 - 01.2014

Retail/Customer

Trendology Inc.
02.2011 - 06.2013

High School Diploma - High school

Manual Arts High
Juana Garcia