Juana Gomez
Marietta
Summary
Experience in accounting and bookkeeping, complemented by strong problem-solving abilities. Bilingual in Spanish and English, I excel in fostering teamwork and collaboration, ensuring operational efficiency and customer satisfaction in fast-paced environments.
Overview
31
31
years of professional experience
Work History
Food Service Assistant/Key Person
Cobb County School District
Marietta
01.2024 - Current
- Verified accuracy of cash and deposit transactions
- Operated cash register to process cash and check transactions.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Followed food safety regulations pertaining to sanitation, food handling, and storage.
- Paying close attention to the students and teacher's preferences, as well as learning their names, in order to promote a more satisfying customer experience.
After School Assistant, Special Needs
Cobb County School District, Rocky Mount
Marietta
08.2024 - 05.2025
- Monitored student behavior and reinforced appropriate conduct with positive feedback.
- Provided homework assistance as needed to enhance academic performance.
- Cultivated relationships with parents through daily updates on students.
- Working closely with the kids to create a more enjoyable experience.
Stay at Home Mom
Family
Marietta
07.2020 - 12.2024
- Taking care of my family.
Cashier/Cash Office Associate
TJX Companies
Roswell
01.2020 - 06.2020
- Balanced daily transactions using computerized point-of-sale system.
- Issued receipts, refunds, and credits, ensuring the satisfaction of the customers.
- Operated cash register accurately, processing various payment methods efficiently.
- Followed established security procedures for handling large sums of money.
- Restocked supplies as necessary to ensure a smooth operation.
- Acquired knowledge of other departments to provide coverage when needed.
- Maintained organized checkout area and kept accurate records of purchases.
Stay at Home Mom
Family
Marietta
06.2016 - 12.2019
- Taking care of my family.
Cashier
Kroger
Marietta
11.2015 - 05.2016
- Balanced daily transactions on computerized point-of-sale system with accuracy.
- Followed security procedures for handling large sums of money.
- Operated cash register to process payments via cash, check, credit card, gift card, or automatic debit.
- Issued receipts, refunds, and credits to customers as needed.
- Provided exceptional customer service while promoting loyalty programs to enhance sales potential.
- Answered customer inquiries regarding store policies and procedures effectively.
- Performed additional duties as assigned by management to support operations.
Stay at Home Mom
Family
Marietta
06.2008 - 10.2015
- Taking care of my family.
Support Services Specialist
Bank of America
Danbury
04.2007 - 05.2008
- Oversaw vault activities to maintain strict adherence to security protocols.
- Performed daily reconciliation of the vault.
- Collected and structured daily data, facilitating the prompt completion of head office forms.
- Performed daily reconciliation of the teller drawer within established limits.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Continuously updated knowledge about banking products, services, policies, and regulations.
- Making sure that every customer experienced the best customer service possible to establish a long-term customer relationship.
Stay At Home Mom
Family
Marietta
02.2002 - 03.2007
- Taking care of my family.
Assistant Head Teller
Banco Popular
Castle Hill, Bronx
04.2000 - 01.2002
- Maintained security protocols and managed functions for bank vault operations.
- Supervised daily teller operations to ensure compliance and efficiency.
- Processed deposits, withdrawals, transfers, and loan payments accurately, per established guidelines.
- Handled large sums of money while enforcing security measures.
- Compiled daily data for precise form completion, submitted to the head office.
- Researched customer inquiries regarding accounts, using internal banking systems.
- Managed the opening and closing of bank accounts in compliance with regulatory requirements.
- Greeted clients promptly, cultivated a welcoming environment, and offered assistance to ensure a satisfying, pleasant experience.
Store Manager
Alex Communications
Brooklyn
05.1997 - 03.2000
- Streamlined banking and administrative operations to enhance overall efficiency.
- Supervised employees, and delegated tasks for effective daily store management.
- Clarified financing options to improve customer understanding.
- Executed daily banking transactions, including deposits, and withdrawals.
- Conducted regular price checks to maintain competitive pricing.
- Developed promotions and discounts aligned with market trends.
- Identified cost-saving opportunities through waste reduction initiatives.
- Compiled monthly reports on sales, expenses, and profits.
- Always making my customers's satisfaction my first priority.
Assistant Store Manager
Leo Calling Center
Bronx
03.1995 - 04.1997
- Supervised cash handling processes, ensuring accuracy in all transactions.
- Oversaw daily banking activities, maintaining precise financial records.
- Managed store operations, optimizing workflow, and enhancing customer satisfaction.
- Directed day-to-day store functions, including customer service, inventory management, and staff scheduling.
- Maintained accurate records of transactions, stock levels, and employee performance metrics.
- Reviewed monthly sales reports to inform operational planning and strategic decisions.
- Analyzed financial statements and activity reports to evaluate productivity and goal achievement.
- Ensuring that all new and established customers received the best customer service possible.
Education
Bank Teller Training
Caliber Training Institute
02-2000
Some College (No Degree) - Accounting
O & M Dominican Republic
Dominican RepublicSkills
- Bilingual (Spanish & English)
- Accounting and bookkeeping
- Accounts reconciliation
- Problem solving
- Organizational skills
- Teamwork and collaboration
- Customer service
- Time management
- Cash handling
- Conflict resolution
- Inventory management
- Transaction processing
Education and Training
other,other
Languages
Spanish
Native/ Bilingual
Timeline
After School Assistant, Special Needs
Cobb County School District, Rocky Mount
08.2024 - 05.2025
Food Service Assistant/Key Person
Cobb County School District
01.2024 - Current
Stay at Home Mom
Family
07.2020 - 12.2024
Cashier/Cash Office Associate
TJX Companies
01.2020 - 06.2020
Stay at Home Mom
Family
06.2016 - 12.2019
Cashier
Kroger
11.2015 - 05.2016
Stay at Home Mom
Family
06.2008 - 10.2015
Support Services Specialist
Bank of America
04.2007 - 05.2008
Stay At Home Mom
Family
02.2002 - 03.2007
Assistant Head Teller
Banco Popular
04.2000 - 01.2002
Store Manager
Alex Communications
05.1997 - 03.2000
Assistant Store Manager
Leo Calling Center
03.1995 - 04.1997
Bank Teller Training
Caliber Training Institute
Some College (No Degree) - Accounting
O & M Dominican Republic
Similar Profiles
Trebla GrayTrebla Gray
Interrelated Special Education Teacher at Cobb County School District, South Cobb High SchooInterrelated Special Education Teacher at Cobb County School District, South Cobb High Schoo
Alicia HalicksAlicia Halicks
General Education Teacher (Inclusion) at Cobb County School District, Tapp Middle SchoolGeneral Education Teacher (Inclusion) at Cobb County School District, Tapp Middle School
Haley C. WelchHaley C. Welch
School Counselor, Department Chair at Cobb County School District, Allatoona High SchoolSchool Counselor, Department Chair at Cobb County School District, Allatoona High School
Krista BlueKrista Blue
STEM Magnet Math Teacher at Cobb County School District, Wheeler High SchoolSTEM Magnet Math Teacher at Cobb County School District, Wheeler High School
James WilliamsJames Williams
Team Member at Urban Air Trampoline and Adventure ParkTeam Member at Urban Air Trampoline and Adventure Park