Juana Gomez
Marietta
Summary
Experience in accounting and bookkeeping, complemented by strong problem-solving abilities. Bilingual in Spanish and English, I excel in fostering teamwork and collaboration, ensuring operational efficiency and customer satisfaction in fast-paced environments.
Overview
31
31
years of professional experience
Work History
Food Service Assistant/Key Person
Cobb County School District
Marietta
01.2024 - Current
- Verified accuracy of cash and deposit transactions
- Operated cash register to process cash and check transactions.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Followed food safety regulations pertaining to sanitation, food handling, and storage.
- Paying close attention to the students and teacher's preferences, as well as learning their names, in order to promote a more satisfying customer experience.
After School Assistant, Special Needs
Cobb County School District, Rocky Mount
Marietta
08.2024 - 05.2025
- Monitored student behavior and reinforced appropriate conduct with positive feedback.
- Provided homework assistance as needed to enhance academic performance.
- Cultivated relationships with parents through daily updates on students.
- Working closely with the kids to create a more enjoyable experience.
Stay at Home Mom
Family
Marietta
07.2020 - 12.2024
- Taking care of my family.
Cashier/Cash Office Associate
TJX Companies
Roswell
01.2020 - 06.2020
- Balanced daily transactions using computerized point-of-sale system.
- Issued receipts, refunds, and credits, ensuring the satisfaction of the customers.
- Operated cash register accurately, processing various payment methods efficiently.
- Followed established security procedures for handling large sums of money.
- Restocked supplies as necessary to ensure a smooth operation.
- Acquired knowledge of other departments to provide coverage when needed.
- Maintained organized checkout area and kept accurate records of purchases.
Stay at Home Mom
Family
Marietta
06.2016 - 12.2019
- Taking care of my family.
Cashier
Kroger
Marietta
11.2015 - 05.2016
- Balanced daily transactions on computerized point-of-sale system with accuracy.
- Followed security procedures for handling large sums of money.
- Operated cash register to process payments via cash, check, credit card, gift card, or automatic debit.
- Issued receipts, refunds, and credits to customers as needed.
- Provided exceptional customer service while promoting loyalty programs to enhance sales potential.
- Answered customer inquiries regarding store policies and procedures effectively.
- Performed additional duties as assigned by management to support operations.
Stay at Home Mom
Family
Marietta
06.2008 - 10.2015
- Taking care of my family.
Support Services Specialist
Bank of America
Danbury
04.2007 - 05.2008
- Oversaw vault activities to maintain strict adherence to security protocols.
- Performed daily reconciliation of the vault.
- Collected and structured daily data, facilitating the prompt completion of head office forms.
- Performed daily reconciliation of the teller drawer within established limits.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Continuously updated knowledge about banking products, services, policies, and regulations.
- Making sure that every customer experienced the best customer service possible to establish a long-term customer relationship.
Stay At Home Mom
Family
Marietta
02.2002 - 03.2007
- Taking care of my family.
Assistant Head Teller
Banco Popular
Castle Hill, Bronx
04.2000 - 01.2002
- Maintained security protocols and managed functions for bank vault operations.
- Supervised daily teller operations to ensure compliance and efficiency.
- Processed deposits, withdrawals, transfers, and loan payments accurately, per established guidelines.
- Handled large sums of money while enforcing security measures.
- Compiled daily data for precise form completion, submitted to the head office.
- Researched customer inquiries regarding accounts, using internal banking systems.
- Managed the opening and closing of bank accounts in compliance with regulatory requirements.
- Greeted clients promptly, cultivated a welcoming environment, and offered assistance to ensure a satisfying, pleasant experience.
Store Manager
Alex Communications
Brooklyn
05.1997 - 03.2000
- Streamlined banking and administrative operations to enhance overall efficiency.
- Supervised employees, and delegated tasks for effective daily store management.
- Clarified financing options to improve customer understanding.
- Executed daily banking transactions, including deposits, and withdrawals.
- Conducted regular price checks to maintain competitive pricing.
- Developed promotions and discounts aligned with market trends.
- Identified cost-saving opportunities through waste reduction initiatives.
- Compiled monthly reports on sales, expenses, and profits.
- Always making my customers's satisfaction my first priority.
Assistant Store Manager
Leo Calling Center
Bronx
03.1995 - 04.1997
- Supervised cash handling processes, ensuring accuracy in all transactions.
- Oversaw daily banking activities, maintaining precise financial records.
- Managed store operations, optimizing workflow, and enhancing customer satisfaction.
- Directed day-to-day store functions, including customer service, inventory management, and staff scheduling.
- Maintained accurate records of transactions, stock levels, and employee performance metrics.
- Reviewed monthly sales reports to inform operational planning and strategic decisions.
- Analyzed financial statements and activity reports to evaluate productivity and goal achievement.
- Ensuring that all new and established customers received the best customer service possible.
Education
Bank Teller Training
Caliber Training Institute
02-2000
Some College (No Degree) - Accounting
O & M Dominican Republic
Dominican RepublicSkills
- Bilingual (Spanish & English)
- Accounting and bookkeeping
- Accounts reconciliation
- Problem solving
- Organizational skills
- Teamwork and collaboration
- Customer service
- Time management
- Cash handling
- Conflict resolution
- Inventory management
- Transaction processing
Education and Training
other,other
Languages
Spanish
Native/ Bilingual
Timeline
After School Assistant, Special Needs
Cobb County School District, Rocky Mount
08.2024 - 05.2025
Food Service Assistant/Key Person
Cobb County School District
01.2024 - Current
Stay at Home Mom
Family
07.2020 - 12.2024
Cashier/Cash Office Associate
TJX Companies
01.2020 - 06.2020
Stay at Home Mom
Family
06.2016 - 12.2019
Cashier
Kroger
11.2015 - 05.2016
Stay at Home Mom
Family
06.2008 - 10.2015
Support Services Specialist
Bank of America
04.2007 - 05.2008
Stay At Home Mom
Family
02.2002 - 03.2007
Assistant Head Teller
Banco Popular
04.2000 - 01.2002
Store Manager
Alex Communications
05.1997 - 03.2000
Assistant Store Manager
Leo Calling Center
03.1995 - 04.1997
Bank Teller Training
Caliber Training Institute
Some College (No Degree) - Accounting
O & M Dominican Republic