JUANA SMITH
DECATUR
Summary
Developed strong logistical and customer service skills in fast-paced delivery environment, looking to transition into new field. Proficient in navigating complex routes and managing time efficiently, ensuring timely arrivals and customer satisfaction. Ready to apply these skills in different industry, driving positive outcomes and operational efficiency.
Overview
23
23
years of professional experience
Work History
Courier Contractor
Shipt and Veho Delivery Services
10.2023 - Current
- Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
- Demonstrated adaptability when managing unexpected changes in delivery schedules due to unforeseen circumstances.
- Minimized potential damage by carefully handling fragile parcels and adhering to specific packing requirements.
- Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.
- Enhanced delivery efficiency by optimizing routes and time management strategies.
Director of Operations
Always Sweet Inc
08.2021 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Medical Data Entry Specialist
Quest Diagnostics
04.2002 - 11.2022
- Enhanced patient care quality by ensuring correct and up-to-date information in the electronic health record system.
- Demonstrated adaptability by mastering new software systems as they were introduced, maintaining expertise in multiple medical data entry platforms.
- Collaborated with interdisciplinary teams to ensure comprehensive care for patients by sharing relevant data during case conferences and meetings.
- Enhanced efficiency by performing high-volume data entry tasks, ensuring timely completion of medical reports.
- Streamlined workflow by collaborating with healthcare professionals to obtain missing or incomplete patient information.
- Participated in ongoing training sessions to stay current on industry best practices for medical data entry procedures and software utilization.
- Addressed discrepancies in data entry tasks promptly and accurately to maintain the overall quality of medical information.
Education
Associate of Arts - Medical Billing And Coding
Colorado Technical University
Colorado Springs, CO06-2010
High School Diploma -
Swainsboro High School
Swainsboro, GA06-1996
Skills
- Package handling
- Punctuality
- Deadline oriented
- Route planning
- Efficient driving
- Problem-solving
- Working independently
- GPS and route planning
- Valid Driver's license
- Package pickup and delivery
Timeline
Courier Contractor
Shipt and Veho Delivery Services
10.2023 - Current
Director of Operations
Always Sweet Inc
08.2021 - Current
Medical Data Entry Specialist
Quest Diagnostics
04.2002 - 11.2022
Associate of Arts - Medical Billing And Coding
Colorado Technical University
High School Diploma -
Swainsboro High School
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