Juan Diego Vera L
Brunswick
Summary
Every interaction with a customer is unique and very valuable. They should always be focused on increasing their satisfaction. Listening twice and speaking half as much is key, as is sharing information. The knowledge in gastronomy and hospitality gives me the confidence I need.
Overview
7
7
years of professional experience
2038
2038
years of post-secondary education
1
1
Certification
Work History
Bartender
Sea Island Resort
Sant Simon’s
11.2024 - Current
- Get the BIO whit the information of each event
- Pull the right amount of soft product, mixing drinks, wine, beer and licor.
- Set up the bar whit glassware, trash can, ice and garnishes.
- Provide a high level of service whit the forbes standards.
- Breaking down the bar, whipping down, taking the trash to the dumpster, throwing ice and liquid on the zinc.
- Taking the left over wine, beer and liver back to the licor room and counting it.
Bartender
Marriott
Lake Mary
11.2023 - 11.2024
- Processed payments accurately and efficiently with POS system.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Provided drink suggestions to customers based on their preferences.
Banquet Server
Sea Island Resort
San Simons
09.2021 - 10.2023
- Answered questions regarding menu items and assisted guests in making selections.
- Provided refills on drinks as requested by customers.
- Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
- Demonstrated knowledge of menu items, ingredients, and preparation methods.
Server
Fourseasons hotels
Bogota
02.2018 - 07.2021
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Followed health safety guidelines when preparing and serving food products.
- Assisted in training new servers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Upheld high standards of sanitation in accordance with health department regulations.
Education
Niños Cantores Del Zulia
Maracaibo, Vnzla Marketing - Music
Universidad Rafael Belloso Chacin
Maracaibo, Vnzla 09.2000 - 09.2012
Skills
- Mixology techniques
- POS system operation
- Inventory management
- Beverage presentation
- Cleaning procedures
- Customer engagement
- Attention to detail
Languages
English
Full Professional
Spanish
Native/ Bilingual
French
Elementary
Italian
Elementary
Certification
- certificate in culinary arts.
- food and beverage handling log.
- certified bartender in Florida.
Websites
Accomplishments
- represent Venezuela in Europe.
- I have created cocktails that have been among the best sellers.
- I like to raise the level of good comments on pages like Google Maps or Tripadvisor.
Affiliations
- I like fishing and playing ultimate Frisbee.
- My family is my biggest love.
References
References available upon request.
Timeline
Bartender
Sea Island Resort
11.2024 - Current
Bartender
Marriott
11.2023 - 11.2024
Banquet Server
Sea Island Resort
09.2021 - 10.2023
Server
Fourseasons hotels
02.2018 - 07.2021
Marketing - Music
Universidad Rafael Belloso Chacin
09.2000 - 09.2012
Niños Cantores Del Zulia