Juan Estiven Reyes
Snellville
Summary
Dynamic leader with a proven track record at TaskUs, adept in team development and critical thinking. Excelled in elevating customer satisfaction and team performance through effective coaching and active listening. Skilled in data entry, achieving significant improvements in productivity and efficiency.
Knowledgeable and dedicated customer service professional with extensive experience in Sitel and Optum industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Shift Leader
JINGDONG LOGISTICS
11.2024 - 10.2025
- Supervised daily operations to ensure adherence to company policies and procedures.
- Trained and mentored team members to enhance performance and operational efficiency.
- Monitored inventory levels, coordinating restocking efforts to maintain product availability.
- Implemented process improvements that increased workflow efficiency within the team.
Customer Service Representative Team Lead
Optum, UnitedHealth Group
07.2022 - 04.2024
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
Supervisor of Operations
TaskUs
06.2021 - 04.2022
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
Education
Computer Information Systems
ICESI University
Colombia10-2023
High School Diploma -
Politecnico Municipal De Cali
Colombia12-2020
Skills
- Data entry
- Critical thinking
- Active listening
- Customer service
- Team leadership
- Team development
- Communication skills
- Staff development
- Quality assurance
- Team motivation
- Positive attitude
- Cash handling
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Shift Leader
JINGDONG LOGISTICS
11.2024 - 10.2025
Customer Service Representative Team Lead
Optum, UnitedHealth Group
07.2022 - 04.2024
Supervisor of Operations
TaskUs
06.2021 - 04.2022
Computer Information Systems
ICESI University
High School Diploma -
Politecnico Municipal De Cali