Juanita Barlow
Dallas
Summary
Expert customer service professional with strong background as skilled Sales Support Specialist.
Stays on top of continuous customer demands with expertise in call control and issue resolution.
High-performing and adaptable in dealing with dynamic needs of ever-changing sales environments.
Dedicated Insurance Sales Agent adept at managing complex policies and delivering insurance product expertise. Bringing years of superior insurance industry performance. Goal-oriented professional effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering several-year background generating new business by selling various insurance plans.
Overview
28
28
years of professional experience
Work History
Life Insurance Agent
Sutherland Global
Madison
04.2022 - Current
- Guided clients in selecting appropriate life insurance policies based on individual needs.
- Educated clients on policy details and benefits to enhance understanding and satisfaction.
- Provided personalized service to clients by phone, email, or in-person meetings.
- Communicated with clients to understand needs and identify best policies for each case.
- Upsold products to policyholders and potential new clients.
- Monitored policy renewals and contacted clients to discuss renewal options and changes.
Executive Director
Music-N-Me music programs
Dallas
05.1998 - Current
- Established clear and effective policies for standardization across different areas of operations.
- Generated new client relationships and increased revenue by driving effective business development strategies.
- Established and oversaw strategic business actions and streamlined operations.
- Devised strategic improvements to resolve issues and spearhead necessary operational updates.
- Recruited individuals and built membership rosters through variety of methods including community event attendance and promotional materials.
- Secured optimal customer service ratings through process standardization and employee development initiatives.
Teacher
Music-N-Me music programs
Dallas
05.1998 - Current
- Encouraged student critical thinking and discussion in piano course using variety of teaching techniques.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
- Worked one-on-one with students to create individualized lesson plans to increase progress.
- Earned positive feedback from parents regarding classroom instruction and student learning success.
- Differentiated instruction according to student ability and skill level.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Created assignments and tests to evaluate student knowledge.
- Implemented assessment tools to evaluate student progress and identify weak points.
- Mentored and counseled students with social adjustment and academic issues.
Sales Support Representative
Classical Conversations
Raleigh
10.2019 - 08.2021
- Met performance standards consistently for answer rate, handle time and service quality.
- De-escalated irate customers with communication skills and sales expertise.
- Maintained positive brand identity, leveraging strategic customer relation initiatives to promote affirmative relationships with clients and partners.
- Followed-up with sales teams and customers with complex issues to coordinate resolutions.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
- Strengthened product branding initiatives and coordinated effective marketing campaigns.
- Increased customer base and market share by promoting product through diverse channels.
Education
Some College (No Degree) - Music Education
Alabama State University
Montgomery, ALSome College (No Degree) -
United States Army Adjutant General School
Fort JacksonSkills
- Organization
- Relationship development
- Supervision
- Team building
- Problem resolution
- Planning and coordination
- Project organization
- Team management
- Life skills development
- Accounts payable and receivable
- Scheduling and calendar management
- Operational improvement
- Communications
- Business operations
- MS Office
- Recruitment and hiring
- Compliance
- Leadership development
- Training development
- Administrative support
- Conflict resolution techniques
- Persuasive
- Policy assessment
Education and Training
other
Timeline
Life Insurance Agent
Sutherland Global
04.2022 - Current
Sales Support Representative
Classical Conversations
10.2019 - 08.2021
Executive Director
Music-N-Me music programs
05.1998 - Current
Teacher
Music-N-Me music programs
05.1998 - Current
Some College (No Degree) - Music Education
Alabama State University
Some College (No Degree) -
United States Army Adjutant General School