Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juanita Darrell

Decatur

Summary

Dynamic Claims Adjuster with GEICO, skilled in settlement negotiation and claims investigation. Recognized for achieving high customer satisfaction ratings through exceptional communication and critical thinking. Proven ability to minimize financial risk while fostering team collaboration and maintaining compliance with regulatory standards. Committed to delivering outstanding service in challenging situations.

Overview

8
8
years of professional experience

Work History

Claims Adjuster

GEICO
06.2022 - 03.2025
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
  • Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Answered customer questions regarding deductibles.
  • Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
  • Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.

Teacher's Assistant

New Directions Youth and Family Services
03.2022 - 06.2022
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Maintained safety and security by overseeing students in recess environments.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Completed daily reports on attendance and disciplinary performance.

Customer Service Representative

Bank of America
02.2017 - 03.2021
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Contributed to positive team culture, driving motivation and productivity among peers.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Maintained high levels of customer retention with proactive relationship-building strategies.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.

Education

GED -

Trenholm Technical College
Montgomery, AL
03-2015

Skills

  • Critical thinking
  • Claims investigation
  • Active listening
  • Highly motivated
  • Claims processing
  • Team collaboration
  • Advanced oral and written communication skills
  • Decision-making
  • Settlement negotiation
  • Policy interpretation
  • Casualty and property loss
  • Policy investigations
  • Advanced computer skills
  • Accident scene investigations

Timeline

Claims Adjuster

GEICO
06.2022 - 03.2025

Teacher's Assistant

New Directions Youth and Family Services
03.2022 - 06.2022

Customer Service Representative

Bank of America
02.2017 - 03.2021

GED -

Trenholm Technical College

Similar Profiles

CREATE PROFILE
Juanita Darrell