Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Juanita White

Lawrenceville

Summary

Credit and Collections Analyst with over 20 years of success managing high-volume, high-exposure accounts across construction, manufacturing, and service industries. Known for precision in Purchase Order management, cash application, and billing coordination, with advanced proficiency in Salesforce, SAP, JD Edwards, and NetSuite. Adept at resolving complex customer issues, optimizing workflows, and driving cross-functional collaboration to improve cash flow and compliance.


Brings deep expertise in Georgia lien laws, Notice of Commencement, and Surety Bonds, ensuring legal accuracy and risk mitigation in all receivables processes. A fast learner and trusted team player, combining emotional intelligence with technical acumen to deliver results and build lasting client relationships. Committed to continuous improvement, transparent communication, and operational excellence.


Overview

14
14
years of professional experience

Work History

Credit and Collection Analyst - Contract

SEI Building Solutions
05.2025 - Current
  • Monitored and reconciled accounts with precision, pulling and managing aging reports to ensure accurate financial tracking Conducted proactive outreach to resolve outstanding balances, negotiating payment plans and resolving billing disputes.
  • Maintained consistent, courteous communication with clients, fostering trust and ensuring timely collections.
  • Apply payments accurately by researching and verifying account details, ensuring correct cash application.
  • Managed lien waiver documentation—from completion and notarization to submission—while adhering to compliance and customer timelines.
  • Generated comprehensive account status reports and documented collection activities to support financial transparency and regulatory compliance
  • Proficient in financial systems including Sage, Microsoft Excel, Word, and Outlook, with experience creating and maintaining organized Excel spreadsheet

Billing Specialist/Customer Service

Nichia, USA
06.2021 - 03.2025
  • Processed commercial and NCA purchase orders with 99% accuracy, meeting the 48-hour turnaround goal.
  • Communicated effectively with Inside and Outside Sales Representatives via Salesforce Chatter, email, and chat to ensure PO accuracy and resolve issues.
  • Handled high-volume customer service inquiries, addressing problem orders, quotes, damaged materials, and returns with professionalism and efficiency.
  • Documented problem orders with comprehensive notes to facilitate smooth follow-ups and resolutions.
  • Maintained proactive communication with dealers and sales representatives to confirm updated ship dates and material availability.
  • Generated and sent Pro-forma and PayPal invoices for CIA customers to ensure timely payment and order release.
  • Partnered with the Credit and Logistics teams to expedite order processing and delivery.
  • Coordinated with Tamlyn for custom color pickups to ensure seamless customer experience.
  • Resolved customer issues, such as damages, shortages, and non-conformance, ensuring a response time of under two hours for critical inquiries.

Cash Application Specialist

Nichia, USA
02.2021 - 06.2021
  • Developed a streamlined spreadsheet to track incoming cash from multiple sources, including bank deposits, PayPal, and wire payments.
  • Balanced daily cash postings, ensuring accurate reconciliation with all bank deposits.
  • Monitored and applied payments for Cash In Advance (CIA) customers, aligning with IFS order entries.
  • Collaborated with Inside and Outside Sales Representatives to obtain and validate order numbers for CIA payments.
  • Posted 100% of incoming payments to customer accounts promptly and accurately.
  • Investigated and resolved unapplied payments and chargebacks, minimizing discrepancies.
  • Partnered with management to ensure accurate General Ledger (GL) entries during closeout processes.
  • Contract Role

Sr. Credit Collection Analyst & Cash Application

HotSchedules, Inc
04.2018 - 04.2020
  • Managed Accounts Receivable Aging portfolio of over $13M, ensuring regular updates and reporting to management and collectors.
  • Trained team members on Cash Application and Credit Collection processes to enhance departmental efficiency.
  • Processed diverse cash transactions daily, including Lockbox (Bank of America), PayPal, ACH, EFT, credit cards, live checks, and wire payments, achieving 100% accuracy in postings.
  • Resolved payment rejections, chargebacks, and customer refunds through meticulous research and application of credits and unapplied payments.
  • Balanced all cash transactions to the GL sweep line daily, ensuring financial accuracy and reconciliation.
  • Initiated collection efforts through calls, emails, and formal notices, leading to successful debt recovery and escalation to third-party collections. Collaborated effectively with McCarthy, Burgess & Wolff Law firm on bad debt placements.

Billing Specialist/AR Collections Specialist

Technology Innovation, LLC/Fisher & Phillips
02.2016 - 02.2018
  • Managed a monthly portfolio of $4.5M to $8M, ensuring timely invoicing for open and shipped orders via mail, fax, and email in compliance with purchase order (PO) requirements.
  • Posted and reconciled all incoming payments daily, including lockbox deposits, credit card transactions, ACH/EFT payments, and live checks, achieving consistent accuracy.
  • Proactively contacted delinquent customers through phone, email, and fax to recover overdue payments, reducing outstanding receivables.
  • Researched unapplied payments and credits, efficiently resolving discrepancies by submitting Tax Certificates, applying tax credits, and processing rebills.
  • Scanned and posted checks through Regions Bank, ensuring alignment with customer remittance details.
  • Maintained meticulous records by creating audit-ready copies of live checks and organizing them for easy reference.
  • Contract

Accounts Receivable Specialist Customer Service and Research

Genuine Parts Company (Corporate)
05.2014 - 10.2015
  • Managed a portfolio of $500K across 100+ accounts, negotiating payment plans based on historical data and financial circumstances during times of hardship.
  • Conducted account reconciliations for 200+ accounts, ensuring timely follow-ups on past due payments within 2–3 days, and meticulously documenting actions leading to resolution.
  • Monitored and reconciled various reports, including Payments to Charge Sales, COD, and 45-day accounts, taking proactive steps to address credit holds and streamline payment processes.
  • Researched and resolved misapplied payments, chargebacks, and billing discrepancies, submitting accurate refund requests promptly.
  • Maintained exceptional customer service standards by addressing inquiries, contacting customers regarding remittances, and collaborating closely with the Cash Applications team to ensure seamless payment postings.
  • Scanned check payments via Regions Bank and verified against customer remittance for precision prior to final postings.
  • Submitted bad debt packages for collections, collaborating with supervisors to minimize receivable losses.

Commercial Collections Specialist

Network Communication, Inc
10.2013 - 04.2014
  • Managed a $1M portfolio across 300 accounts, making collections calls, and sending past due notices and final demand letters. Maintained detailed records of customer account activities and negotiated payment plans to support hardship cases.
  • Collaborated with Account Executives, Publishers, and Administrators to address accounts with balances over 60 days past due and develop resolution strategies.
  • Conducted thorough research and prepared check requests and refunds for billing errors, unapplied cash, credit memos, overpayments, and short-paid invoices, ensuring high accuracy.
  • Reviewed cash applications daily, applying credit cards, checks, credit memos, and unapplied cash to resolve discrepancies promptly.
  • Prepared comprehensive write-off packages for third-party collections, including mailing invoices and statements for effective account management.
  • Reconciled Accounts Receivable balances and investigated outstanding discrepancies to ensure smooth account resolution.
  • Utilized SAP and Microsoft Office tools to streamline processes and enhance reporting accuracy.
  • Contract Role

Credit Assistant Bill Pay Collections

Fiserv, Inc
05.2013 - 09.2013
  • Managed a high-volume portfolio of $13M–$15M across 800–1000 accounts, ensuring timely collections through calls, emails, and mailed notices.
  • Extracted and analyzed Accounts Receivable (AR) Aging reports using Excel for accurate sorting and data management.
  • Conducted daily updates and documentation on customer accounts, identifying and resolving discrepancies efficiently.
  • Addressed short and overpayments, updating contact details, and notifying billers for corrective action.
  • Delivered comprehensive summaries on collection efforts for the top 20 accounts twice monthly to highlight progress and strategies for past-due balances.
  • Monitored lockbox payments daily and ensured accurate postings to customer accounts.
  • Communicated effectively with Account Executives, customer service teams, and accounts receivable staff to resolve billing and payment issues.
  • Utilized advanced tools, including Excel and Microsoft Office, for streamlined workflows and accurate reconciliations.
  • Contract

Credit Assistant Cash Applications Commercial & Residential Collections

Ferguson Waterworks Inc. / Construction
10.2011 - 05.2013
  • Initiated collection calls for high-maintenance and high-exposure accounts, maintaining consistent communication with customers and Account Executives to resolve outstanding balances promptly.
  • Reviewed, established, and processed credit terms and applications for new and existing customers, ensuring compliance with company policies.
  • Pulled and analyzed credit reports via CDI Credit Reports for licensing construction companies and assessing financial risk.
  • Monitored and recorded Georgia Preliminary Notices of Lien Rights within 30 days of providing equipment, labor, and materials for service projects.
  • Managed major construction accounts by liaising with bond companies to retrieve surety bond claim numbers for company protection, processing waivers, and providing credit references as needed.
  • Established and monitored credit lines based on financial data, business history, and current credit reports to reduce risk and maintain account health.
  • Researched and resolved Accounts Receivable inquiries, addressing discrepancies to process, issue, and post credits/debits accurately.
  • Reviewed and released daily on-hold orders according to company procedures, applying cash to proper invoices and reconciling unapplied payments efficiently.
  • Maintained accuracy in closing and balancing credit card payments and cash drawer daily to ensure alignment with financial reporting standards.

Education

Associate of Arts -

Branell College
Atlanta, GA
06-1986

Master Cosmetology License - Microbiology

Garmon Beauty College
Norcross, GA
03-2006

Skills

  • Purchase Order (PO) Management Salesforce and SAP Expertise
  • Exceptional Problem-Solving Cross-Team Communication
  • PayPal and Pro-Forma Invoice Processing
  • Customer Issue Resolution Workflow Optimization
  • Georgia Lien Laws and Surety Bonds

Timeline

Credit and Collection Analyst - Contract

SEI Building Solutions
05.2025 - Current

Billing Specialist/Customer Service

Nichia, USA
06.2021 - 03.2025

Cash Application Specialist

Nichia, USA
02.2021 - 06.2021

Sr. Credit Collection Analyst & Cash Application

HotSchedules, Inc
04.2018 - 04.2020

Billing Specialist/AR Collections Specialist

Technology Innovation, LLC/Fisher & Phillips
02.2016 - 02.2018

Accounts Receivable Specialist Customer Service and Research

Genuine Parts Company (Corporate)
05.2014 - 10.2015

Commercial Collections Specialist

Network Communication, Inc
10.2013 - 04.2014

Credit Assistant Bill Pay Collections

Fiserv, Inc
05.2013 - 09.2013

Credit Assistant Cash Applications Commercial & Residential Collections

Ferguson Waterworks Inc. / Construction
10.2011 - 05.2013

Associate of Arts -

Branell College

Master Cosmetology License - Microbiology

Garmon Beauty College

Similar Profiles

CREATE PROFILE
Juanita White