Juan J Rodriguez
Buford,GA
Summary
Dynamic at customer service experience with a proven track record at various companies, excelling in customer service and team development. Skilled in problem resolution and fostering customer satisfaction, I implemented strategies that significantly boosted sales and customer relations. Bilingual in English and Spanish, I thrive in fast-paced environments, ensuring exceptional customer experiences and operational efficiency.
Overview
5
5
years of professional experience
Work History
General Manager
Cabos Mex Grill
12.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Server
Cabos Mex Grill
03.2023 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Lead Nurturing Specialist
RedValley - Sweat 440
03.2022 - 01.2023
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Gathered, organized and input information into digital database.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Provided positive first impressions to welcome existing, new, and potential customers.
Customer Service Lead
Unifi BPO - National Flood Insurance
01.2021 - 02.2022
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity while also taking care of calls during back to back hours.
Customer Service Team Leader
Buwelo BPO - American Home Shield
08.2021 - 12.2021
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Implemented quality assurance measures to maintain consistency in customer interactions and service delivery.
Customer Service Representative
Buwelo BPO - American Home Shield
05.2020 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Liceo Francisco Restrepo Molina
Colombia, Medellin11-2018
Skills
- Native English
- Native Spanish
- Problem resolution
- Team player
- Efficient multi-tasker
- Verbal and written communication
- Administrative skills
- Active listening
- Computer proficiency
- Complaint resolution
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
General Manager
Cabos Mex Grill
12.2024 - Current
Server
Cabos Mex Grill
03.2023 - 12.2024
Lead Nurturing Specialist
RedValley - Sweat 440
03.2022 - 01.2023
Customer Service Team Leader
Buwelo BPO - American Home Shield
08.2021 - 12.2021
Customer Service Lead
Unifi BPO - National Flood Insurance
01.2021 - 02.2022
Customer Service Representative
Buwelo BPO - American Home Shield
05.2020 - 08.2021
High School Diploma -
Liceo Francisco Restrepo Molina
Similar Profiles
Marco ValenciaMarco Valencia
Various Roles at Los Cabos Mexican GrillVarious Roles at Los Cabos Mexican Grill
Alexdrys SuarezAlexdrys Suarez
Cocinero at Frontera Mex-Mex GrillCocinero at Frontera Mex-Mex Grill
Eliana Sosa ArrospideEliana Sosa Arrospide
Assistant Manager at Frontera Mex-Mex GrillAssistant Manager at Frontera Mex-Mex Grill
Cody HarshCody Harsh
Used Car Foreman / Lean Coordinator at Hendrick Mall of Georgia MiniUsed Car Foreman / Lean Coordinator at Hendrick Mall of Georgia Mini
Rebekah MooreRebekah Moore
Crew Member at Vitality BowlsCrew Member at Vitality Bowls