Juankeena Rodgers

I supports sales and support functions within the 4 walls of the store, providing override capability, driving business effectiveness, and focused on assigned tasks as defined by the STM/PL.

I am responsible for prioritizing the customer experience through active supervision and enhancing the service culture. I have a key role in communicating expectations and priorities to associates. I help create a fun and engaging store environment for customers and associates. As an advocate for the customer, I role model and provide fast feedback on how to make every customer experience optimal. I am an expert in satisfying the customer and driving results through promotional and Omni selling initiatives.

• Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
• Prepared skin for makeup application by cleaning, moisturizing and priming.
• Conducted makeup workshops and demonstrations, educating clients on current trends and techniques.
• Conducted consultations to understand client's desired look.
• Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
• Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
• Assessed customer skin tone and complexion to determine appropriate products and materials to use.
• Answered phone calls and emails to schedule client appointments.
• Used social media platforms to promote salon and services.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.

managed lead/influenced team in driving sales, excellent consumer experience and quantifIed the team’s ability to meet and/or exceed sales and services goals • Met and exceeded fiscal sales goals within operating budgets • Analyzed the business and identified sales goals/targets to be set, proactively anticipated and rectified obstacles to goal achievement using critical problem-solving skills, target specific KPI’s relevant to the business, strategized client engagement to acquire, convert, and retain clients • Ensured high standards for consumer experience • Created and executed in-store events • Demonstrated solid understanding of sales, product knowledge, events, operations, retail market and beauty industry to keep business and team moving forward by capturing consumer insights/sales trends/traffic patterns and using learnings to influence planning optimization • Liaised with Field Leader and Talent Acquisition team on end-to-end talent acquisition process including using technology to identify/select potential candidates for open requisitions • Recruited retained and developed a high-performing and diverse team Interviewed, hired, and managed staff behavioral and sales performance (including annual performances review and feedback from HR partner to determine future development of team) • Managed all aspects of visual merchandising and elements in the environment, including implementing all visual directives, maintaining impeccable visual standards for all product on counter, both on sales floor and back of house, and elevating the customer experience • Took on special projects that was shared and implemented in the entire South East Region

• Defined clear targets and objectives and communicated to other team members.
• Launched quality assurance practices for each phase of development
• Increased student engagement by incorporating real-life examples and hands-on activities in lesson plans.
• Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
• Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
• Developed strong relationships with community partners to enhance educational opportunities for students.
• Evaluated teacher performance through classroom observations and provided constructive feedback for improvement.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Worked flexible hours across night, weekend, and holiday shifts.

• Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
• Guided students to develop social, emotional and physical skills.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Gave one-on-one attention to children while maintaining overall focus on entire group.
• Applied play-based strategies to provide diverse approaches to learning.
• Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
• Developed weekly lesson plans and activities to engage children and promote learning.
• Modeled positive behavior and communication skills for students.
• Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.