Juan Pablo Nunez Quiroz
Buford
Summary
Dynamic server and manager with proven expertise at Bravos Cantina & Grill, excelling in team training and guest service. Enhanced operational efficiency through effective inventory management and staff coordination, fostering a positive dining atmosphere. Recognized for resolving customer complaints and building loyalty, while leading a motivated team to deliver exceptional dining experiences.
Overview
12
12
years of professional experience
Work History
Server/Manager
Bravos Cantina & Grill
07.2013 - 07.2025
- Assisted in training new team members on operational procedures and customer service standards.
- Supported daily restaurant operations by managing inventory levels and placing supply orders.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Coordinated with kitchen staff to ensure timely food preparation and delivery to tables.
- Resolved customer inquiries and complaints efficiently, promoting a positive dining atmosphere.
- Implemented scheduling adjustments based on peak hours to optimize staff efficiency.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Managed cash register operations, ensuring efficient service during peak hours.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Implemented inventory management practices to reduce stock discrepancies and improve availability.
Education
Hospitality
Pontificia Universidad Católica
Santo Domingo, Dominican Republic06-2011
Skills
- Operating system management
- Team Training
- Backup management
- Crew coordination
- Incident management
- Server monitoring
- Guest service
- Customer service management
- Complaint handling
- Staff motivation
- Dining room management
- Strong leadership
- Customer service
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Server/Manager
Bravos Cantina & Grill
07.2013 - 07.2025
Hospitality
Pontificia Universidad Católica
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