Judith Campbell
Fayetteville
Summary
Customer-focused professional dedicated to delivering exceptional service and enhancing customer satisfaction. Proven ability to address concerns effectively through strong interpersonal skills. Committed to driving positive outcomes in customer interactions.
Overview
19
19
years of professional experience
Work History
Red Coat
Delta Air Lines, Inc
Atlanta
09.2006 - Current
- Elevated customer satisfaction by addressing issues with proficient and amiable service.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor of Science - Management And Accounting
University of The West Indies, Mona
Kingston, Jamaica05-2000
Skills
- Customer service and relationship management
- Team collaboration and leadership
- Effective communication and problem solving
- Time management
- Attention to detail
- Calm under pressure
Accomplishments
- A Graduate of the Agent In Charge/Operations Service Manager (AIC/OSM) program, this entails managing the operation by ensuring adequate staffing and working with my peers to achieve daily metrics without disruption to the operation.
- A recipient of numerous customer service recognitions for JOB WELL DONE by both Operations Managers and Station Manager.
Timeline
Red Coat
Delta Air Lines, Inc
09.2006 - Current
Bachelor of Science - Management And Accounting
University of The West Indies, Mona
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