Summary
Overview
Work History
Education
Skills
Timeline
Generic

Judy Jordan

203 Ward Street Warner Robins

Summary

Dedicated customer care agent with proven strengths in complaint handling and first call resolution. Committed to enhancing service quality and streamlining processes for improved customer satisfaction. Friendly and efficient Customer Service Associate devoted to maximizing customer satisfaction with exceptional service and support. Dynamic customer care professional with a solid background in customer relationship management and complaint resolution. Known for quickly adapting to new policies and collaborating with teams to enhance service delivery and improve response times. Professional with strong background in customer support, ready to excel in delivering exceptional service. Proven track record in resolving issues efficiently while maintaining high level of satisfaction. Skilled in communication, problem-solving, and team collaboration. Known for adaptability and focus on achieving results.

Results-oriented customer service agent recognized for strong problem-solving skills and effective team collaboration. Experienced in utilizing CRM systems to maintain detailed records and enhance customer interactions, ready to drive service excellence.

Overview

6
6
years of professional experience

Work History

Customer Care Agent

Sorenson Communication LLC.
Taylorsville, UT
09.2024 - Current
  • Resolved customer inquiries via videophone and email, ensuring high satisfaction levels and prompt resolution.
  • Adapted quickly to new policies and procedures, ensuring compliance and consistency in service delivery.
  • Provided support for communication technology, assisting users with device troubleshooting and software applications.
  • Maintained accurate records of customer interactions using CRM systems to enhance service quality.
  • Collaborated with team members to streamline processes, improving response times for customer queries.

Field Installer

ZP
Austin, TX
02.2022 - 04.2024
  • Installed and maintained equipment according to company standards and safety regulations.
  • Collaborated with account managers to ensure timely completion of installation tasks.
  • Conducted quality inspections to verify adherence to specifications and operational efficiency.
  • Improved installation processes by implementing feedback from clients and team members.
  • Assisted in troubleshooting technical issues during installations, ensuring minimal downtime.
  • Developed checklists for installation procedures, enhancing overall team performance and consistency.

Packer Associate

Amazon
Macon, GA
04.2021 - 05.2023
  • Operated packaging machines to ensure efficient and accurate processing of products.
  • Collaborated with team members to streamline packing workflows and enhance productivity.
  • Inspected finished products for quality assurance, ensuring compliance with company standards.
  • Trained new associates on safety protocols and packing procedures for optimal performance.

Customer Service Manager

Kohls Department Store
Warner Robins, GA
02.2020 - 04.2021
  • Led customer service team to enhance overall satisfaction and engagement levels.
  • Developed training programs to improve staff performance and product knowledge.
  • Implemented operational improvements that streamlined processes and reduced response times.
  • Mentored new hires, fostering a culture of excellence within the team.
  • Established best practices for handling escalated customer inquiries effectively.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Education

High School Diploma -

Warner Robins High School
Warner Robins, Ga
05-2003

Skills

  • Call center experience
  • Typing speed
  • Complaint handling
  • Appointment scheduling
  • Shipping and logistics
  • Virtual assistance
  • CRM software
  • Returns and exchanges
  • Email management
  • Escalation management
  • Customer relationship management
  • First call resolution
  • Product education
  • Documentation and reporting
  • Relationship building

Timeline

Customer Care Agent

Sorenson Communication LLC.
09.2024 - Current

Field Installer

ZP
02.2022 - 04.2024

Packer Associate

Amazon
04.2021 - 05.2023

Customer Service Manager

Kohls Department Store
02.2020 - 04.2021

High School Diploma -

Warner Robins High School
Judy Jordan