Judy Ngonhkeo

• Prepare, store, and distribute human milk and formula for premature or critically ill newborns, ensuring each infant receives the correct nutritional support.
• Thaw, pool, fortify, and label human milk according to strict protocols, following physician or dietitian orders.
• Inspect and track human milk and formulas for quality, safety, and compliance with infection control standards.
• Record all milk preparation, feeds administered, and any changes in feeding plans.
• Provide guidance on milk storage, handling, and feeding techniques when appropriate.
• Work with NICU staff, neonatologists, nurses, lactation consultants, and dietitians to optimize infant nutrition.

• Registered patient information accurately using EPIC systems to ensure data integrity.
• Registered patient information accurately using electronic health record systems to ensure data integrity.
• Assisted patients with appointment scheduling, enhancing overall patient experience and satisfaction.
• Provided training to new staff on registration procedures and system navigation, fostering team efficiency.

• Working PRN in the Outpatient Infusion Center & NICU.
• Monitored vital signs and documented changes, facilitating timely interventions and quality care.
• Provided direct patient care, ensuring comfort and safety in diverse healthcare settings.
• Assisted medical staff with daily procedures, enhancing patient flow and operational efficiency.
• Educated patients on post-treatment care, contributing to improved recovery outcomes.

• Monitored patient vital signs and documented results for physician review.
• Mentored junior staff on best practices for patient interaction and clinical procedures.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Educated patients on treatment plans, medication usage, and follow-up care instructions.
• Assisted in patient intake processes, ensuring accurate data entry and documentation.
• Supported healthcare providers by preparing examination rooms and organizing medical supplies.

Performed EKGs and XRays, contributing to accurate and timely diagnoses.

Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Coordinated patient admissions and discharges to ensure smooth workflow in high-volume unit.
• Scheduled appointments and procedures, optimizing physician availability and patient care timelines.
• Communicated effectively with medical staff and patients, enhancing overall satisfaction and operational efficiency.
• Managed incoming calls and directed to appropriate department.

• Ensured compliance with HIPAA regulations while handling patient information securely.
• Organized and maintained electronic health records using advanced medical record systems.
• Processed incoming medical records requests efficiently to support patient care delivery.
• Implemented improved filing systems that enhanced document retrieval times and accuracy.