Juhanail Tripp
Hampton
Summary
Experienced in patient financial counseling with a focus on collecting estimated financial responsibilities and managing outstanding balances. Demonstrated ability to communicate effectively with Medicaid vendors to assess eligibility and approval statuses, while completing comprehensive financial evaluations for patients. Proven track record of identifying uninsured patients and facilitating access to financial assistance programs, ensuring timely and accurate documentation of all interactions. Skilled in coordinating financial counseling activities across multiple departments to enhance patient experience and streamline processes.
Overview
12
12
years of professional experience
Work History
Remote Patient Financial Counselor
VCU Health System
Richmond
06.2024 - Current
- Collects the estimated financial responsibility for current services as well as any outstanding guarantor balances.
- Monitors in-house accounts and makes financial arrangements with guarantors for payment.
- Communicates with Medicaid Eligibility Vendor to determine eligibility and approval/denial status.
- Completes financial evaluation forms to document guarantors' income, expenses, assets, and liabilities.
- Identifies patients without adequate insurance coverage and makes personal contact with guarantors.
- Maintains a list of health care financial assistance programs and refers patients/guarantors to sources of funding assistance.
- Works efficiently and accurately within designated time frames.
- Interviews guarantors at time of registration to verify complete insurance and financial information.
- Documents all collection activity and interactions with patients or guarantors.
- Coordinates financial counseling activities with various departments.
- Verifies insurance coverage and benefits.
- Responsible for completion of appropriate errors and issues in Workqueues.
- Reviews daily reports and visits hospital patients when appropriate.
- Maintains confidentiality of patient information.
Remote Patient Financial Counselor
Monument Health
Rapid City
09.2023 - 06.2024
- Coordinated with physicians' offices and insurance companies in obtaining authorizations.
- Verified patient insurance and demographics.
- Managed a high volume of cases while maintaining attention to detail.
- Confirmed all insurance benefits met standards of admissions.
- Streamlined patient admissions process.
Patient Financial Counselor
Piedmont Healthcare
Atlanta
07.2020 - 02.2024
- Collects estimated financial responsibility for current services.
- Monitors in-house accounts and makes financial arrangements.
- Communicates with Medicaid Eligibility Vendor.
- Completes financial evaluation forms.
- Identifies patients without adequate insurance coverage.
- Maintains a list of health care financial assistance programs.
- Works efficiently and accurately within designated time frames.
- Interviews guarantors at time of registration.
- Documents all collection activity and interactions.
- Coordinates financial counseling activities with various departments.
- Verifies insurance coverage and benefits.
Remote Patient Financial Counselor
Mayo Clinic
Rochester
04.2023 - 10.2023
- Interview patients in multi-specialty departments via telephone.
- Obtained informed consent and payment documentation.
- Completed registration procedures for patients.
- Initiated application processes for assistance programs.
- Verified patients' insurance and payment methods.
Remote Patient Financial Clearance Rep
John Hopkins Healthcare (contractor)
Columbia
08.2022 - 07.2023
- Interview patients in multi-specialty departments via telephone.
- Obtained informed consent and payment documentation.
- Completed registration procedures for patients.
- Initiated application processes for assistance programs.
- Verified patients' insurance and payment methods.
Patient Financial Counselor/Prior Authorization
Children's Healthcare of Atlanta
Atlanta
11.2020 - 10.2021
- Responsible for working assigned DAR reports.
- Negotiated payment plans with patients.
- Enhanced patient satisfaction by explaining financial options.
- Developed strong relationships with insurance providers.
- Interview patients via telephone.
Patient Financial Counselor/Scheduling Coordinator
Kaiser Permanente
Atlanta
02.2019 - 06.2020
- Serve as liaison between the patient and their insurance benefits.
- Responsible for obtaining pre-certifications and pre-authorizations.
- Contact insurance carriers to verify patient's insurance eligibility.
- Manage correspondence with insurance companies.
- Assist with medical necessity documentation.
Patient Financial Counselor/Prior Authorization Rep
Wellstar Health System
Atlanta
08.2017 - 02.2019
- Verified insurance coverage and benefits.
- Collaborated with surgical team members.
- Streamlined communication between surgeons, patients, and hospital staff.
- Managed inventory of surgical supplies.
- Responsible for obtaining pre-certifications and pre-authorizations.
Patient Financial Counselor/Prior Authorization Rep
Northside Hospital
Atlanta
11.2013 - 08.2017
- Verified insurance coverage and benefits.
- Collaborated with surgical team members.
- Streamlined communication between surgeons, patients, and hospital staff.
- Managed inventory of surgical supplies.
- Responsible for obtaining pre-certifications and pre-authorizations.
Education
Business Management -
Strayer University
Atlanta, GA09.2025
Medical Assistant -
Georgia Medical Institute
Atlanta, GA10.2004
Skills
- Customer service
- Time management
- Documentation review
- Microsoft Word
- Leadership
- Team player
- Medical coding
- Insurance verification
- Patient billing
- Case management
- Effective communication
- Problem solving
- Financial counseling
- Revenue cycle management
Timeline
Remote Patient Financial Counselor
VCU Health System
06.2024 - Current
Remote Patient Financial Counselor
Monument Health
09.2023 - 06.2024
Remote Patient Financial Counselor
Mayo Clinic
04.2023 - 10.2023
Remote Patient Financial Clearance Rep
John Hopkins Healthcare (contractor)
08.2022 - 07.2023
Patient Financial Counselor/Prior Authorization
Children's Healthcare of Atlanta
11.2020 - 10.2021
Patient Financial Counselor
Piedmont Healthcare
07.2020 - 02.2024
Patient Financial Counselor/Scheduling Coordinator
Kaiser Permanente
02.2019 - 06.2020
Patient Financial Counselor/Prior Authorization Rep
Wellstar Health System
08.2017 - 02.2019
Patient Financial Counselor/Prior Authorization Rep
Northside Hospital
11.2013 - 08.2017
Business Management -
Strayer University
Medical Assistant -
Georgia Medical Institute