Julia Bracco
Peachtree City
Summary
Clinic Director with extensive experience at Southern Crescent Medical Clinic, recognized for enhancing patient satisfaction through effective problem resolution and operational improvements. Expertise in relationship building and team leadership led to significant increases in service efficiency and community engagement. Committed to creating a welcoming environment that prioritizes patient care and wellness education.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinic Director
Southern Crescent Medical Clinic
Newnan
01.2022 - Current
- Directed daily clinic operations while maintaining a welcoming, patient-centered environment.
- Handled patient questions, complaints, and escalations with empathy and professionalism.
- Supervised staff, set service standards, and ensured smooth check-in, scheduling, and patient flow.
- Managed administrative processes including documentation, insurance questions, and records.
- Improved patient satisfaction by streamlining communication and reducing wait-time bottlenecks.
Chiropractor
Southern Crescent Medical Clinic
01.2022 - Current
- Provided patient education, answered questions about care plans, and ensured a supportive treatment experience.
- Built trusted relationships with patients through clear communication and follow-up on care needs.
- Collaborated with front-desk staff to improve appointment efficiency and service coordination.
Community Liaison & Marketing Director
Southern Crescent Medical Clinic
01.2022 - Current
- Strengthened relationships with local organizations through outreach and communication.
- Promoted clinic services and educated the community on available programs.
- Improved patient engagement and clinic visibility through strategic marketing.
Front Office Administrator
Kedron Elementary School
09.2021 - 05.2022
- Assisted parents, students, and staff, providing communication and front desk support.
- Managed phone inquiries, check-ins, and daily administrative tasks.
Chiropractor / Wellness Consultant
Fayette Chiropractic Center & Atlanta Redlight Therapy
11.2021 - 02.2022
- Educated clients on wellness plans including chiropractic care, red-light therapy, and nutrition.
- Sold service packages by explaining benefits clearly and addressing customer concerns.
- Supported clients throughout their treatment journey to ensure comfort and satisfaction.
Resource Paraprofessional
Kedron Elementary School
01.2021 - 01.2022
- Supported students academically and communicated progress with teachers and families.
Kindergarten Paraprofessional
Kedron Elementary School
01.2018 - 01.2021
- Provided hands-on student support and maintained a positive classroom environment.
Education
DC - Chiropractic
Logan College
Chesterfield, MI08-2004
Skills
- Customer and patient support
- Problem resolution
- In-person, phone, and email communication
- Scheduling and intake coordination
- Relationship building
- Front desk and administrative support
- Team leadership and training
- Marketing and community outreach
- Sales education and wellness consultations
- Multitasking in fast-paced environments
Certification
• CPR / First Aid
• Healthcare office systems
• Healthcare office systems
Timeline
Clinic Director
Southern Crescent Medical Clinic
01.2022 - Current
Chiropractor
Southern Crescent Medical Clinic
01.2022 - Current
Community Liaison & Marketing Director
Southern Crescent Medical Clinic
01.2022 - Current
Chiropractor / Wellness Consultant
Fayette Chiropractic Center & Atlanta Redlight Therapy
11.2021 - 02.2022
Front Office Administrator
Kedron Elementary School
09.2021 - 05.2022
Resource Paraprofessional
Kedron Elementary School
01.2021 - 01.2022
Kindergarten Paraprofessional
Kedron Elementary School
01.2018 - 01.2021
DC - Chiropractic
Logan College