Julia Davis
Cumming,MI
Summary
Professional administrative support specialist with comprehensive experience in managing office operations, coordinating schedules, and facilitating communication. Adept at streamlining processes, ensuring efficient workflows, and maintaining high standards of accuracy and confidentiality. Strong team player, adaptable to changing needs, and focused on achieving results through effective collaboration. Skilled in Microsoft Office Suite, database management, and customer satisfaction, with proactive approach to problem-solving and project management.
Overview
7
7
years of professional experience
Work History
Administrative Professional
Homeowner Management Services
07.2021 - 12.2024
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
Corporate Trade Broker
Tradebank International
12.2019 - 06.2021
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally by phone and email contact.
- Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
Customer Service Coordinator
Direct Refrigeration Sales
01.2018 - 11.2019
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
Education
Bachelor of Science - BS - Social Science
New England College
Henniker, NH01.2017
Associate of Science - AS - Psychology
Georgia State University - Perimeter College
Alpharetta, GA01.2016
High School Diploma -
Garden City High School
Garden City, KS01.2012
Skills
- Customer Satisfaction
- Written and Oral Communication
- Time Management
- Microsoft Office Suite
- Scheduling Appointments
- File Organization
- Calendar Management
- Problem-Solving
- Dedicated Team Player
- Relationship Building
- Accurate Data Entry
Timeline
Administrative Professional
Homeowner Management Services
07.2021 - 12.2024
Corporate Trade Broker
Tradebank International
12.2019 - 06.2021
Customer Service Coordinator
Direct Refrigeration Sales
01.2018 - 11.2019
High School Diploma -
Garden City High School
Bachelor of Science - BS - Social Science
New England College
Associate of Science - AS - Psychology
Georgia State University - Perimeter College
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