Overview
Work History
Education
Skills
Timeline
Generic

Julia Johnson

Overview

12
12
years of professional experience

Work History

Technology Sales Specialist

Accenture
09.2022 - Current
  • Establishing the technical needs of the customer and suggesting appropriate products.
  • Explaining complex technical information to customers in a way that is easily understandable.
  • Following up with customers and resolving any issues that may arise.
  • Keeping customers informed about new technological products.
  • Compiling proposals and reports related to technical products.
  • Ensuring that sales targets are consistently met.
  • Reporting to management about sales made.
  • Updating records of customer communications and contact information.

Collection Supervisor

Bank of America
11.2020 - 08.2022
  • Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
  • Improved equipment maintenance and safety standards with employees.
  • Managed the work of approximately eighty employees, increasing crew efficiency by 80 percent.
  • Provided customer service and was involved in training new team members each month.
  • Supervised team members and provided additional training and feedback.
  • Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services

Payroll Specialist

Coastal Ridge Real Estate
05.2018 - 11.2020
  • Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
  • Improved equipment maintenance and safety standards . Maintained performance which resulted in reduction in maintenance costs
  • Managed the work of fifty employees, increasing crew efficiency.
  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
  • Provided customer service and was involved in training atleast forty new team members each month.

Preschool Teacher

Another Adventure Daycare
04.2015 - 01.2018
  • Teached a class size of up to thirty children per classroom
  • Organized and planned monthly field trips, providing a safe, happy, and fun environment for the children
  • Trained and supervised [x] new teachers
  • Established a relationship with the parents by interacting with them before and after school, leading to higher attendance rates
  • Recruited and hired a replacement teacher after the previous teacher had to take a personal leave of absence

Medical Billing Manager

South Coastal
02.2015 - 2017

  • Led billing operations to ensure compliance with healthcare regulations and coding standards.
  • Streamlined claims processing workflows, reducing errors and improving submission timelines.
  • Implemented training programs for staff on billing software and best practices for accuracy.
  • Analyzed billing discrepancies, conducting root cause analysis to enhance revenue cycle efficiency.
  • Developed departmental policies that improved patient account management and collection strategies.
  • Coordinated with insurance providers to resolve claim denials and expedite payment processes.
  • Monitored key performance indicators to assess team productivity and identify areas for improvement.
  • Mentored junior staff in complex billing scenarios, fostering a culture of continuous learning and support.
  • Reviewed billing problems, researched issues, and resolved concerns.
  • Worked with customers to develop payment plans and bring accounts current.
  • Increased patient satisfaction by addressing billing inquiries promptly and professionally.
  • Developed strong relationships with insurance companies through effective communication and negotiation skills, enhancing payment turnaround times.
  • Reduced denied claims through diligent review, correction, and resubmission of errors.
  • Managed a team of dedicated medical billers, focusing on professional development opportunities and maintaining a positive work environment conducive to high levels of productivity.
  • Maintained up-to-date knowledge of regulatory changes impacting medical billing practices to ensure ongoing compliance within the organization.
  • Streamlined claim appeals process by creating clear documentation guidelines and templates for staff use.
  • Enhanced revenue cycle management by overseeing timely and accurate claims submission.
  • Trained team members on best practices in medical billing, ensuring consistent high-quality work across the department.
  • Developed policies and procedures for the medical billing department, establishing a strong foundation that supported growth and operational success within the organization.
  • Collaborated with providers and staff to ensure accurate coding for billing purposes.
  • Analyzed reports to identify areas for improvement in the overall billing process, leading to increased revenue collection rates.
  • Optimized cash flow by regularly reviewing aging account balances and implementing tactics for timely collections from patients or insurers.
  • Served as an expert resource on complex patient account issues or high-dollar claims requiring specialized handling, ultimately resolving outstanding balances in an efficient manner.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Improved medical billing processes by streamlining workflows and implementing efficient systems.
  • Monitored compliance with industry regulations to mitigate risks associated with audits and penalties.
  • Implemented new software systems for better tracking of accounts receivable and payable balances.

Healthcare Customer Service Representative

SeniorHomes
03.2014 - 04.2016
  • Provided support to patients by addressing inquiries and resolving issues efficiently.
  • Facilitated communication between healthcare providers and patients to ensure clear understanding of services.
  • Managed appointment scheduling, ensuring optimal use of resources and minimal wait times.
  • Updated patient records in electronic health systems with attention to detail and accuracy.
  • Educated patients on insurance benefits and available healthcare services to enhance satisfaction.
  • Collaborated with team members to streamline processes, improving overall service delivery efficiency.
  • Assisted in training new staff on customer service protocols and system navigation techniques.
  • Conducted follow-up calls to ensure patient concerns were resolved effectively, enhancing retention rates.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.

Education

Technology - computer science, robotics, statistics

Georgian Technical University
Rome, GA
06.2025

Applied science of Arts - undefined

Amridge university
Montgomery, AL
05.2023

Skills

  • Customer service
  • Time management
  • Communication skills
  • Microsoft excel
  • Leadership
  • Documentation review
  • Bilingual
  • English
  • Microsoft word
  • Computer literacy

Timeline

Technology Sales Specialist

Accenture
09.2022 - Current

Collection Supervisor

Bank of America
11.2020 - 08.2022

Payroll Specialist

Coastal Ridge Real Estate
05.2018 - 11.2020

Preschool Teacher

Another Adventure Daycare
04.2015 - 01.2018

Medical Billing Manager

South Coastal
02.2015 - 2017

Healthcare Customer Service Representative

SeniorHomes
03.2014 - 04.2016

Technology - computer science, robotics, statistics

Georgian Technical University

Applied science of Arts - undefined

Amridge university

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Julia Johnson