Julia Lightsey
Atlanta
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
4
4
years of professional experience
Work History
Grocery Team Leader
Publix Super Markets Inc
Atlanta
05.2025 - Current
- Led team in maintaining inventory accuracy and product availability to enhance shopping experience for customers.
- Managed daily operations by coordinating staff schedules and ensuring efficient workflows throughout the store.
- Trained new team members on safety protocols, customer service standards, and store policies to promote consistency.
- Monitored stock levels throughout the day to identify shortages or overages in supply chain needs.
- Trained new employees on the proper use of equipment, safety protocols, customer service techniques and product knowledge.
Patient Care Manager
Serenity Mental Health Centers
Sandy Springs
11.2024 - 05.2025
- Coordinated patient care plans, enhancing communication among multidisciplinary teams to ensure comprehensive treatment delivery.
- Implemented safety protocols and compliance measures, contributing to a secure environment for patient care and staff.
- Facilitated training sessions for new staff, improving adherence to best practices in mental health care delivery.
- Monitored patient progress and collaborated with providers, ensuring timely adjustments to treatment plans for optimal outcomes.
- Provided guidance and support to staff members on various aspects of patient care management.
Customer Service Manager/Manager-In-Charge
Publix Super Markets Inc
Cumming
06.2022 - 11.2024
- Coordinated scheduling and staffing to optimize service levels during peak hours, maintaining operational efficiency and reducing wait times.
- Facilitated cross-departmental communication to address customer needs, fostering collaboration that enhanced service delivery processes.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Ensured compliance with safety regulations and company policies.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Conducted regular inspections of fire protection equipment to ensure proper functioning.
- Called in equipment repair services and maintained office supplies by ordering new inventory.
- Ensured that all facilities are kept clean by scheduling regular cleaning services according to industry standards.
Education
Some College (No Degree) - Psychology
Georgia State University
Atlanta, GASkills
- Inventory management
- Staff scheduling
- Workflow optimization
- Safety protocols
Timeline
Grocery Team Leader
Publix Super Markets Inc
05.2025 - Current
Patient Care Manager
Serenity Mental Health Centers
11.2024 - 05.2025
Customer Service Manager/Manager-In-Charge
Publix Super Markets Inc
06.2022 - 11.2024
Some College (No Degree) - Psychology
Georgia State University