Julia Story
LensCrafters
Morrow,GA
1
Certification
10
years of professional experience
Adaptable Customer Service Professional with over 10 years of experience in enhancing customer satisfaction and managing sales administration. Resolved customer issues effectively through strong communication and problem-solving skills while fostering team collaboration to achieve positive outcomes.
Work History
Optical Sales Associate
1 Year 7 Months- Assisted customers in selecting eyewear based on individual needs and preferences.
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Collaborated with optometrists to interpret prescriptions and provide tailored optical solutions.
- Educated clients on lens options, coatings, and frame materials to enhance product value.
- Operated and maintained optical equipment to ensure precision in lens crafting and adjustments.
- Mentored new associates on sales techniques and customer service best practices to drive performance.
- Trained new associates on operational procedures and product knowledge, fostering team development.
Third Key Holder
2 Years 5 Months- Managed cash register operations, ensuring timely transactions and minimizing errors to enhance customer experience.
- Oversaw processing of shipments, verifying accuracy of delivered items against purchase orders and invoices to maintain inventory integrity.
- Conducted regular inventory audits to maintain accurate stock counts and prevent loss or theft of merchandise.
- Collaborated with management to develop strategies that drove sales goals and enhanced overall store performance.
Optical Sales Associate
2 Years 5 Months- Boosted store revenue by utilizing effective sales techniques and in-depth product knowledge to drive customer purchases.
- Delivered exceptional customer service, addressing concerns promptly and resolving issues effectively.
- Enhanced customer satisfaction by delivering personalized optical solutions and tailored product recommendations.
- Conducted comprehensive eye measurements for accurate prescription filling and optimal fit of eyewear.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Guided patients in selecting flattering eyeglass frames that matched their prescription needs and personal style.
- Assisted coworkers with complex cases, sharing expertise in lens materials, coatings, tints, and other optical options available to suit specific requirements.
Front Desk Receptionist
9 Months- Greeted guests at front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained organized and clean front office area to create professional and a welcoming environment for visitors and employees.
- Scheduled and coordinated appointments and meetings to ensure smooth operations.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Provided professional front desk services, contributing to improved customer satisfaction.
Customer Service Representative
7 Months- Managed high-stress situations, preserving professionalism while resolving disputes and ensuring customer satisfaction.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled escalated calls, achieving satisfactory resolutions that benefited both customers and the company.
- Responded to customer requests for products and services, providing accurate information to enhance customer experience.
Assistant Teacher
1 Month- Facilitated student physical, mental, and social development through engaging classroom games and activities.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained accurate daily reports, meal count sheets, and attendance logs to ensure compliance and track student participation.
- Monitored and enforced classroom rules while supporting lead teacher in managing student behavior in classroom and common areas.
- Supervised recess, lunch and daily student intake and dismissal.
- Completed daily reports, meal count sheets, and attendance logs.
Billing Agent
3 Months- Enhanced customer satisfaction with detailed explanations of charges and prompt resolution of disputes.
- Improved customer satisfaction through clear explanations of charges and timely resolution of disputes.
- Analyzed payment discrepancies between invoices issued vs received payments, rectifying any errors promptly.
- Managed workload under pressure to meet tight deadlines, prioritizing tasks by urgency and importance.
- Worked effectively under pressure to meet tight deadlines, prioritizing tasks according to urgency and importance.
- Resolved payment discrepancies between invoices issued and received payments, ensuring accuracy of accounts.
Lifestyle Consultant
5 Months- Mentored junior consultants, enhancing their skills and effectiveness as Lifestyle Consultants.
- Mentored junior consultants helping them hone their skills and enhance their effectiveness as Lifestyle Consultants.
- Maintained an informative and engaging blog, cultivating online presence and increasing website traffic and client inquiries.
- Fostered collaboration and open communication, promoting professional growth among team members.
Cashier
7 Months- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Skills
Sales strategies
Sales techniques
Client support
Time optimization
Sales Training
Stock management
Store operations
Sales Reporting
Change management
Patient Care
Optical Product Knowledge
Customer Engagement
Certification
CPR Certified
Timeline
Optical Sales Associate
LensCrafters
12.2024 - CurrentRead More
Third Key Holder
Americas Best Contact and Eyeglass Wear
05.2022 - 10.2024Read More
Optical Sales Associate
Americas Best Contact And Eyeglass Wear
05.2022 - 10.2024Read More
Front Desk Receptionist
Ideal Therapy
07.2021 - 04.2022Read More
Customer Service Representative
Infocision Managment
06.2020 - 01.2021Read More
Assistant Teacher
A Step At A Time Learning Academy
11.2019 - 12.2019Read More
Billing Agent
LA Fitness
07.2019 - 10.2019Read More
Lifestyle Consultant
Massage Heights
03.2018 - 08.2018Read More
Cashier
HMSHost
08.2016 - 03.2017Read More
JONES HIGH SCHOOL
Read More